Home Depot customers report a 1.5/5 average rating driven by systemic failures in delivery reliability, customer service responsiveness, and order fulfillment accuracy, with widespread complaints about false delivery promises, missing components, and unresponsive support staff.
What customers love
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Customers mention
Home Depot always has people to ask questions. They are very knowledgeable and help me get what I need and get quickly. It’s my favorite place to shop
Yesterday I went to the Home Depot on rt 59 and 75th st in Naperville to get lawn furniture. I started,out with a fantastic girl in customer service which then 2 more girls were invo!ved,due to no price shown on the floor model. They searched and got the price but only the floor model was available. I asked for a discount and a gentlemen came up and told them yes to give me one. These three young ladies were amazing. They helped my daughter and I all the way to the end. I decided to rent a truck from them to get the furniture home. While I was going through that process the girls had someone take the furniture outside the door and someone was,there to help load it. I wish I would have gotten their names. They were all amazing! Best experience in a very long time!
Based on 24 verified customer reviews, The Home Depot holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 8% of customers gave 4 or 5 stars.