Ulta Beauty Reviews

What customers love

• Personalized beauty consultations and makeup lessons by knowledgeable staff members
• Competitive pricing and promotional offers compared to brand direct websites
• Individual associates occasionally provide exceptional, attentive customer service

Common concerns

• Severe customer service failures including unresponsiveness, rudeness, discriminatory treatment, and repeated hang-ups from phone support
• Online order fulfillment problems including unshipped orders, cancellations without explanation, and unresolved refunds
• In-store staff inconsistency ranging from ignoring customers to providing false product information
• Appointment booking failures with no backup plan or compensation when stylists are no longer employed
• Defective products and inflexible return policies with no compensation or resolution support
• Unresolved disputes between Ulta and third-party sellers regarding gift cards with customers caught in the middle