Williams Sonoma

WS won’t allow negative reviews

I recently outfitted our kitchen in our new home in Newport Coast. Almost the entire kitchen was purchased from WS. That is, we spent a small fortune. I recently used the kettle we bought, and it under-performed greatly. In fact, it scalded my hand with boiling water because it was so unsafe to use! I promptly went to the WS website to write a review to warn others, and then received an email from WS saying that my review “could not be published”. It said to edit the review, but didn’t say why. I responded asking what the issue was, and did not hear back. I sent another note days later asking for clarification, and finally received an email saying that my review mentioned another store, and that was why. I swiftly removed that store name, and re-submitted the review. I just now received yet ANOTHER email saying they won’t publish the review. I am now left to assume they won’t publish it because the honest review was negative in nature. They are clearly misleading their customers in only allowing positive reviews. This is not the spirit behind writing them, and they should be ashamed. They’re obviously not interested in my business- I will go to Sur La Table from now on.