Kundservice när den är som allra sämst. Jag köpte en produkt som var skadad vid leverans och därmed obrukbar eftersom den var deformerad. När jag begärde en retur — som dessutom godkändes — fick jag först instruktioner om att ta reda på fraktkostnaden och återkomma till dem, bara för att sedan få beskedet att jag själv måste ligga ute med returfrakten. Produkten kostade ~80 kronor, medan spårbar returfrakt till Kina skulle kosta omkring 500 kronor. Och med tanke på alla andra kunders erfarenheter här finns det ingen som helst garanti för att man någonsin får tillbaka de pengarna. När jag påpekade att deras egna villkor säger att säljaren ska stå för returfrakten fick jag bara samma standardsvar om och om igen: att jag först måste betala frakten själv och därefter få en så kallad ”kupong” som ersättning. Ytterligare information om vad det var fick jag inte. Nej tack. Jag tänker inte lägga ut en enda krona för en retur som enligt deras policy ska vara kostnadsfri, och jag vill definitivt inte bli ”ersatt” med någon värdelös kupong istället för riktiga pengar. Den enda lösning som AliExpress, enligt dem själva, anser vara ”mest tillfredsställande” och som innebär att jag slipper returnera produkten är en delåterbetalning på cirka 30 kronor. Det är fullständigt orimligt. Den enda rimliga ersättningen i det här fallet är full återbetalning av hela beloppet — 104,43 kronor inklusive frakten jag redan har betalat för den defekta produkten. Att erbjuda ungefär en tredjedel av summan för en vara som inte fungerar är rent ut sagt ett skämt. AliExpress borde förbjudas och stängas ner. De lurar sina kunder, och jag önskar verkligen att jag hade läst omdömena här innan jag handlade. De förtjänar inte ens en stjärna. Eng. Customer service at its absolute worst. I bought a product that arrived damaged and was therefore unusable because it was deformed. When I requested a return — which was also approved — I was first instructed to find out the return shipping cost and get back to them, only to later be told that I would have to pay the return shipping costs myself upfront. The product cost around 80 SEK, while tracked return shipping to China would cost approximately 500 SEK. And considering all the other customers’ experiences here, there is absolutely no guarantee that you will ever get that money back. When I pointed out that their own terms state that the seller is supposed to cover the return shipping costs, I only received the same standard reply over and over again: that I first have to pay for the shipping myself and would then receive a so-called “coupon” as compensation. No further explanation of what that actually meant was provided. No thanks. I am not going to spend anything out of my own pocket on a return that, according to their own policy, is supposed to be free of charge, and I certainly do not want to be “compensated” with some worthless coupon instead of real money. The only solution that AliExpress themselves consider to be “most satisfactory,” and which would allow me to avoid returning the product, is a partial refund of approximately 30 SEK. That is completely unreasonable. The only reasonable compensation in this case is a full refund of the entire amount — 104.43 SEK including the shipping I already paid for the defective product. Offering roughly one-third of the total amount for a product that does not work is, quite frankly, a joke. AliExpress should be banned and shut down. They deceive their customers, and I truly wish I had read the reviews here before placing my order. They do not even deserve one star.
Every box comes crushed. No protection provided at all for the product. One item came completley scratched and useless. One order could not be delivered because the delivery company said invalid address, yet it worked fine for the previous 3 deliveries. You cannot reach the shipping company GOFO as it is all AI and no one answers the phone and no one acknowledges the contact information..One big joke. I'm done with Ali Express for good.
To customers who are considering buying from this website: This seller has blatantly scammed me. They sent me a cheaper product that was completely different from the one I originally ordered. Contacting them to return the item was extremely difficult, and they forced me to arrange and pay for the return shipping myself. The shampoo bed weighs around 100 kg, so arranging transportation back to the seller was very complicated and expensive. The bed itself cost about €1,850, and the return shipping cost me another €400. The shipping company confirmed that the package was successfully delivered to the seller’s return address provided by AliExpress. I also submitted proof of delivery with the recipient’s signature. However, the seller claims they never received the item, and both the seller and AliExpress have refused to refund me. This is dishonest and irresponsible business behavior. I returned the product, but they still refuse to give me my money back or properly resolve the issue. On top of losing the product, I also had to pay the expensive return shipping fee myself. As a result, I have unfairly lost a total of €2,250, even though I purchased through their platform and have a lot of evidence showing that the seller acted fraudulently. I have had to ask the police to intervene. I hope no other customers will be deceived like I was. Please be careful and avoid buying from this untrustworthy website.
Made a new account and ordered an item with a coupon code they were advertising. Immediately after paying my order got cancelled for "account security concerns" with no other information. I verified my email and phone. Then it said to try ordering again without a coupon code and it might work, what does that even mean? So it's okay when I pay full price, but when I use a coupon suddenly the order gets cancelled?Yeah right. Never ordering from here again.
Ordered 4300K Warm White H1 bulbs but received 6500K Cool White / bluish bulbs instead. I provided photo and video evidence showing the wrong color temperature compared to actual 4300K lights. AliExpress accepted that the item was not as described, but the only solution offered was international return shipping from Chile to Hong Kong, which costs more than the product itself. Return shipping reimbursement is only offered later and may be compensated with coupons instead of real money. Very disappointing experience. Buyers from South America should be careful with return costs before purchasing.
Up to 70% OF ALIEXPRESS 5 STAR REVIEWS ARE FAKE Just try Googling “ What proportion of 5 Star reviews about AliExpress are fake ? ”. Then have a look at the verdict from AI – Up to 70% are FAKE. The answer from Google tells the truth of why AliExpress has even a 2.1 rating rather than much closer to zero. This tells you all you need to know about AliExpress - AliExpress is not a trustworthy company. Most of the responses from AliExpress are probably produced by bots. I would not be surprised if my review elicits a response something like the following:- “ Dear Customer, We are truly sorry for the inconvenience caused. We value your feedback and we have taken action to investigate the issue you reported. We will respond to you via email and update the progress in this thread. Please kindly pay attention to check your email box. Thank you for your understanding and cooperation. Best regards, AliExpress Customer Service Team “ Always bear in mind - up to 70% OF ALIEXPRESS 5 STAR REVIEWS ARE FAKE.
I make an order,I pay and never receive the product.They send the package with simple post, I talked to the post and said that they left my package in the open post box of the building. I never found it, anyone could take it. I ask a refund to aliexpress and they asked me a certificate of loss from to post. The post tells that they deliver the package at the open box. This was was their obligation. The problem is that aliexpress didn't choose a delivery service that could deliver the package direct to me and take my signature. Ali express doesn' t give my money back and I have not the posibility to make a review at their web. I just lost my money.
Ordered a plug adapter from BINGO Technology Life Store on the AliExpress site. The plug arrived and broke within a few days. Went to get a refund or replacement and BINGO said they would offer a refund. Attempted to get a refund and AliExpress blocked it saying it was outside of the 15 day refund policy! Wrote to them again and then they said they needed more proof even though a clear image of the broken adapter had been sent. Sent another image and AliExpress never wrote back. Based on previous reviews, I recommend never ordering anything through AliExpress—the worst shopping platform I've ever ordered from.
Eight days ago, AliExpress replied to my review with a public comment claiming a "dedicated customer service representative" was handling my "complex" case and urged me to wait for an email.It has now been 8 days since that promise, and weeks since this nightmare started. I have received absolutely nothing. There is nothing "complex" about this situation. AliExpress owes me 175 DKK for return shipping. They tried to issue a fake, region-locked coupon that never even appeared in my account, and now they are using public Trustpilot replies as a stalling tactic to make themselves look helpful to outsiders.This is total gaslighting. They have no dedicated team, they have no solution, and they are simply hoping I will give up. To all Danish shoppers, notice how they write polite templates here but do absolutely nothing behind the scenes. I am still waiting for my money.
Unacceptable customer service from AliExpress (Order: 3071980496238126)I received a broken/defective item that cost €8. AliExpress support insists that I must return it at my own expense, promising a refund for shipping later. However, the cheapest tracked return shipping costs €11.52!Forcing a customer to pay upfront MORE than the item's worth for a seller's mistake is financially irrational and violates consumer rights.Since support keeps ignoring my arguments and sending automated templates, I am officially escalating this publicly. I will also be contacting my bank to initiate a chargeback for "goods arrived damaged." Fix your dispute system!
ABSOLUTE SHAMBLES OF A COMPANY, TAKES YOUR MONEY, THEN GET THE AWFUL, CHEAP COMPANIES TO DEAL WITH YOUR COMPLAINT, UNDER NO CIRCUMSTANCES, BUY ANYTHING PC RELATED AS ITS ALL CHEAP RUBBISH , THAT CORRUPS YOUR PC AND EVEN THOUGH I PAID THROUGH PAYPAL, I STILL HAD TO PAY £15 TO RETURN THE GARBAGE THEY SENT, WILL NEVER USE AGAIN
📌 What actually happened I have made multiple attempts to resolve issues with my orders, including cases where I received the wrong items or an incorrect number of items. Despite clearly showing these problems and providing supporting evidence, my refund requests were repeatedly rejected. 📸 Evidence never accepted, no clear explanation No matter how many times I submitted evidence, the response was always the same — that my evidence was “not sufficient”. There was no clear explanation of what was wrong or what exactly was required. Even when the issue was obvious (wrong item or missing quantity), the evidence was still not approved. 🤖 Concerns raised, but consistently ignored I explained my situation multiple times and raised specific concerns, but these were not properly addressed. The replies did not reflect what I had actually reported, which makes it feel like the case is not being genuinely reviewed. 💬 Polite words, but no meaningful help Customer service responses are often polite and well-written, saying they are committed to helping and ensuring a fair resolution. However, in reality, the outcome remains the same — rejection, no resolution, and no useful guidance. 🔁 Same process, same disappointing result No matter how many times I try: I provide evidence I explain the issue I follow the process The result does not change. ⚠️ A clear gap between words and actions There is a clear gap between what is being said and what is actually being done. While the responses sound reassuring, they do not lead to any real progress. ❗ Conclusion After multiple attempts and considerable effort, the issue remains unresolved. This has been a consistently frustrating experience, where valid evidence is repeatedly dismissed and concerns are not properly considered.
This is the second time I have not received what I ordered Only received screwdriver after ordering screwdriver with 47 PCS of accessories 3072381464228229 was the order number I really shouldn't have ordered again but I needed this item for a job. Don't think I will order again unless they can send what I ordered
Based on 15 verified customer reviews, AliExpress holds an average rating of 1.3 out of 5 — rated Bad on ReviewTerminal. 7% of customers gave 4 or 5 stars.
