Purchased 4 ceiling lights and they all arrived late and beyond the latest deadline - I purchased primarily due to relatively fast delivery date. This meant I had to fork out for an extra call out charge to the electrician. All they offer is a £1 coupon which is a joke. All attempts to discuss with their chat system is a bot/humans who repeat the same question over and over. After finally agreeing to escalate, the escalation team only send an automated email and have been entirely unhelpful. I'm now stuck as their options are either £1 coupon or return of all lights. Customer service is so terrible!
Based on 15 verified customer reviews, AliExpress holds an average rating of 1.3 out of 5 — rated Bad on ReviewTerminal. 7% of customers gave 4 or 5 stars.
