When offering a repair service for your product, it would be helpful if the item sent for repair was not lost in YOUR system.
The person who delivered the bike stayed with us to make sure that all was ok
Thank you so much Steve for delivering the Alpine Explorer electric trike. The e-trike was fully assembled on arrival and you gave me a good instruction on the delivery day on how to use the trike. Excellent communication on delivery date and time. It is for an elderly friend of mine who cannot carry heavy shopping home and this e trike is the perfect solution for my friend. I trialed it, without the battery first, and only on manual gears to begin with and get used to balance and steering. Then I inserted the battery and played around with the 5 levels of power and it made cycling so much easier, particularly uphill on gradients. A conventional trike struggles with uphill gradients but the Alpine Explorer overcomes this problem. Both my friend and I are delighted with the purchase as it's road legal, and with the front and rear baskets, it can carry a substantial amount of heavy shopping without interfering with the steering and balance of the trike. With it's 3 large sturdy wheels I thoroughly recommend this electric trike. Thank you.
Since my purchase I have asked for some paperwork that relates to the cycle I bought early in January 2026. The paperwork has not been forthcoming. There are things on the cycle that I would like to know more about. What features would a cycle repair company need to know about? The cycle is great - I am getting used to it now.
Satisfied.
All good with the service delivery and most importantly Steve who looks after all his customers as he has done for many years now. He is a top man
Steve was fantastic bought trike on line over black friday sales and by monday Steve had called thanked me for purchasing and gave me a date for delivery! 1st class delivery and showing my dad how to get started as it was for him for his Christmas. Definitely will buy again from them xxx
I didn't feel rushed or pressured in any way - the only negative I can think of is there was no paperwork with the trike eg. how to.......what if..... but the buying experience I would highly recommend
Thank you Steve.I love my Trike.Well done Alpine.Excellent friendly service. Tom D
Got the spare part I needed quickly
Order was prompt and quickly delivered
i bought the bike , is that not a good enough answer.please send me a reciet
Fantastic level of service (including getting in touch by phone from holiday in the Canaries to respond to an enquiry). Rapid response to a request to try 2 (very different from one another) trikes, which involved bringing the bikes from Leicester to Cumbria, resulted in my elderly uncle buying a Vale... which even won over THIS ebike skeptic!! Any questions you may have about adult electric tricycles, don't hesitate to contact them
Driver was very good. We had no problems 10 out of 10.
A great help in choosing the most suitable trike. Fast efficient service. Clear instructions on how to maintain and use. I feel as if this trike has given me a new lease of life!
Based on 40 verified customer reviews, Alpine Trikes holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
