Alvaskin responded very quick and friendly when I told them that my Alvaskin didn't work anymore. We had a good communication when trying to find out what was wrong. However the machine was "dead". A new machine is sent. I am happy for this excellent customer service.
I contacted customer service regarding some products. I received a quick response and good help. I am now waiting for the delivery.
#ALV87634 In my opinion excellent communication and easy to relate to.
I have had a very positive experience with this online store. First, I ordered the Electra, and I must say that I am already pleasantly surprised, even though I cannot see the results yet. The treatment feels very similar to professional microcurrent treatments that are much more expensive. I also had an issue with another order that did not go through, but the customer service team helped me resolve it in a very helpful and friendly way.
The product did not Work properly, But I got a new one though:)
I was a bit skeptical ordering at first because I hadn't heard of Alvaskin previously, so went to trustpilot before anything else. After reading all of the positive experiences I decided to give it a go since the IPL was on offer when I ordered. I received it and unfortunately it had some technical issues, so I emailed support with a video showing the issue. Christine was instantly on it and has since sent a replacement for the broken IPL, and I am looking forward to testing it out to its full potential!
Wonderful service. Swift, kind and very helpful in all respects. Answers all questions thoroughly and patiently. Heartfelt thanks to you, Christine. True queen.
I experienced excellent handling when I reported a broken part on my Alvaskin Epilux. After sending a short video showing the loose part, I quickly received confirmation that they would send me a replacement. Simple and efficient service – the lifetime guarantee really works!
Really great customer service. Quick response and help when I had som questions about the use of the IPL. I have not used it long enough to rate the results, but find it very user-friendly and good instructions. I will definitely buy other products from this company.
One thing’s for sure – IPL laser really works! I actually deleted my "before" photos because I wasn’t happy with them, but I had already started the treatment. And after just 3 sessions, the hair is growing back sooo slowly – and way less of it too! I’ve even taken a little break from the treatments just to let some hair grow back so I can see the real effect
Great machine which makes a thorough removal of facial hair possible without much pain in return. A minus: the hairs grow out in two weeks, not four, but hopefully,that will change after a while.
I have been using my Alvaskin Electra for a week now (5 treatments) and I am surprised over the result! I can clearly see changes already, with firmer skin and my "grumpy" corners of my mouth are not pointing downwards as much as they did before I started! If adding photos was an option I would add some to show you the difference after just 7 days! I can't wait to see what happens after a few more weeks!
The service at Alvaskin is amazing. The email you get when you order one of their product, is organized and the information contains everything you need. I had to contact Alvaskin by email, and Laura the director, answered in a few minutes. For some reason i had to cancell an order. This cansellation whas done in a short while and the money was credit to my occunt. Great service and respons by Alvaskin.
My wife ordered the Alvaskin laser, but she quiqcly understood that she could not use this product after all. You can not use it on frecles, dark skin or facial hair, witch is not very clear in their commercials. When she wanted to return it, Alvaskin replied that they could only refund a part of the money, since she opened the plastic bag the laser was packed in. Even though they have a very clear marketing campaign on Instagram that states that you have a "90 days get your money back" guarantee, they would not do a full refund because of the open bag. The truth is that Alvaskin claims that they are not legally bound by this guarantee, they make a seperate desicion for each return. In other words, they trick you in to buying their product believing that you are free to return it for a full return if you for some reson arnt satisfyed, but in the end your not guaranteed all of your money back. My wife had to email back and forth four times before they accepted to give her her money back. Be aware of this before you buy anything from this company.
Fantastic customer service and owners :) I had some concerns and questions about the product safety and return policies but they help me through it making me feel comfortable and safe. I was planning to return my alvaskin but now I am testing it. They were very caring, and offer me alternatives for return that could met both our needs, even when they didn’t have to. Laura (customer agent) was very patient, polite and answered as fast as possible. I am very thankful!
Based on 40 verified customer reviews, Alvaskin.no holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
