What I liked the most about Artilist, is the variety of options specially for video generating. Also their costumer service is amazing (Thams), I need to to cancel my subscription for a current time, and I forgot to cancel the auto renewal, so I was charged for a new subscription. This matter was solved at the same day.
Great idea, great product... but too, too often the website is just super super laggy. It' s been like this for quite a long time... If they could just fix this one major problem, I'd be a fan for life. Currently, I'm kinda regretting my one-year subscription... Unusable and has been for the last 5 hours.
Setup and account, paid an annual subscription and then went to generate my first video. It immediately said I didn't have enough credits and that id already used nearly all of them. Submitted a ticket to support who simply replied, you've used you credits to create multiple videos. Yet there's no videos in my account. Total scam, cancelling and contacting credit card company to get my money back
Very good service and so far the best customer service I have spoken to they resolved my concern instantly. Specially Aileen is the best! I highly recommend their services
I've been using Artlist for the last two years for freelance and agency work and I'm very satisfied with the service. It's currently my first choice when it comes to finding footage or music. I also just received excellent customer service support. My annual subscription had been automatically renewed, but I thought it had been canceled. After I requested cancellation, I was promptly refunded the amount the same day.
The system could not do what i wanted and they refused to refund. I provided a detailed prompt and it: 1. it could not do a scouse accent which is critical to my production 2. it did not create the video to the right length - 5 seconds instead of 12 seconds so it was very fast and couldn't be changed with prompt editor
Kyle from the customer care solved my billing issue in a super short time. Thank you!
In September 2025 I bought an Artlist yearly subscription. I selected the wrong plan by accident, and support kindly switched me to Music & SFX Social Yearly. So far, so good. My circumstances changed and I never used the account — not once, across 7.5 months. With around 4.5 months remaining, I asked support a simple question: could I just apply the remaining ~€50 of subscription value toward their cheaper AI Starter plan (€11.99/month annual), so I could finally try the AI tools that originally interested me? The math worked out to almost exactly 4.5 months of coverage — a clean trade with no money out of their pocket. Artlist's own AI Agent on their website explicitly told me: "I'll need to escalate your request to our support team. They'll be able to assist with converting your remaining subscription value into the AI-only plan you desire." Direct quote from their own automated channel. Four different human agents then refused to do exactly that, citing the 14-day refund window — even though I wasn't asking for a refund, and even though my account had zero usage. No goodwill exception was offered, despite the situation being genuinely unusual: an unused account, a willing-to-stay customer, and a request that would have cost them nothing. The net result: Artlist keeps €60 of unused subscription value, and loses a customer who was actively trying to spend more, not less, and who would likely have upgraded if the AI tools had impressed him. From a retention standpoint, the math is genuinely strange. The individual agents were polite throughout, which I appreciate. But politeness without flexibility on an obviously reasonable goodwill case left a much worse impression than a firm "no" from someone authorized to make exceptions ever would have. If you're considering an Artlist annual plan: think twice. The product may be solid, but the company has clearly chosen rigid policy enforcement over basic customer retention common sense.
I really wanted to like this platform, but the experience has been disappointing. The main issue is how the credit system works in practice. Credits are deducted every time you generate something, even if the result is incomplete or not usable at all. With AI outputs being inconsistent by nature, this quickly becomes frustrating. What makes it worse is that there’s no flexibility around it. Once credits are used, there’s no refund or adjustment, regardless of the outcome. The platform expects you to keep experimenting and refining prompts, which is fair in theory, but in reality it means you’re paying repeatedly for results that often don’t meet a basic usable standard. Overall, the experience feels one-sided. There’s potential here, but the current system doesn’t inspire confidence as a paying user.
Couldn't change credit card i paid with.
Based on 40 verified customer reviews, Artlist holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
