Now resolved so have changed to 3 star. Ordered two kegs of Cruzcampo for my Heineken Blade back in late October for use over Christmas. Tried loading the first keg on Christmas Day but it wouldn't connect due to the connector points being off centre. Replaced with the second keg and it worked fine, so no real drama. Reached out to Customer Services on Boxing Day and was asked by 'Xavier' to supply photos & the time stamp from the box itself, which I did within the hour after the reply. Xavier replied acknowledging that the connector points did indeed seem to be off centre and asked that I try to manually turn the neck of the keg and supply the original order number. I replied (again right away) explaining that I'd already tried that and it wasn't for moving, and that I did not have the original order number as I'd long since deleted the email confirmation. I pointed out that they must be able to pull this themselves from my order history with them, however I did not receive a reply. Sent a chaser yesterday asking for an update and either a refund or exchange, which has also been ignored. This is an object lesson in how to irritate a customer with a reasonable complaint - they appear to be doing everything possible to put blockers in my way and not refund the money spent (let alone apologise for the faulty product). If £40 is the price they put on my business (6 years of orders) then that's fine, I'll just go elsewhere and in the meantime raise a small claim which will include time, money and inconvenience.
Made 2 separate orders on 10/12 for Xmas as we are having a party. Checked tracking and they sat in DPD for a week, then were returned to Beerwulf. Sent several emails without reply. Guess I will have to go to Aldi. So my advice is if you want the product go and buy it from the shop! Keep an eye on eBay my beerwulf machine will be go on sale.
2l Subs were supposed to be available until 31st December 2025. None available on site today. Not really surprising from company that does not care about loyal customers.Heineken own Beerwulf suggest Sub owners remember this next time they are ordering in a pub.
I have been a loyal Beerwulf customer for over 5 years. Recently, they announced they are discontinuing the 2L kegs effectively rendering my 'The SUB' machine useless. While products do reach the end of their life, the way Beerwulf has handled this is insulting. Forced Obsolescence: My machine works perfectly, but they have unilaterally decided to stop selling the only consumables that make it work. Fake 'Offers': When I asked for a solution, customer service offered me a discount on their new machine (The Blade). However, this 'offer' was just the standard sale price currently available to the general public on their website. It was not a loyalty offer; it was a generic upsell. Ghosting: When I pointed this out and asked for a genuine loyalty discount to replace the hardware they are making obsolete, they simply stopped replying. Warning to new buyers: Be careful investing in Beerwulf hardware (like The Blade). If they decide to drop support for it in a few years, you will be left with expensive electronic waste and a customer service team that tries to sell you the next model at full price.
Absolutely awful customer service. Bought a beer keg for my husbands 50th birthday for £149. They have now discontinued the 2L subs for them and you can't buy them anywhere else. The item is now useless! Contacted customer service who said they can't do anything. Didn't even offer me a discount on a new Keg...nothing. Avoid them.
Worst delivery and customer service. They have recently switched to DPD and the delivery times are a joke. On my recent orders they have taken 3 days from point of order just to apparently pick and pack it and generate a tracking number, then hand it to DPD on the 4th day. The it will take another 3 days or so to arrive. All in all it has gone from 2-3 days lead time with Yodel, to now 7+ with DPD. At the same time the response to emails from customer service is pretty slow. Biera moretti and tiger kegs are regularly problematic and very poor quality compared to cheaper cans and bottles. The kegs aren’t available through any local network or supermarkets as with the perfect draft making it difficult to now source the blade kegs in time unless you meticulously plan ahead. All round customer experience now very poor compared to previous years
My wife ordered two kegs presents for Christmas Got a box of World War Two merchandise from them with my wife’s name and address on the box Contacted beer wolf numerous times by email USELESS!!!! Tried ringing them for two days line busy all the time Emailed again and left a our contact number no reply Very bad customer service totally uninterested But still no kegs And money paid If I could leave no stars I would!!
Beerwulf now use DPD courier service, who are the worst courier service in the UK. They now require proof of age at your door, which the previous couriers - Yodel never did. If you are not in (I.e. you have a job) DPD won't deliver and will send your order back to Beerwulf. Leaving you without your beer and you will have to chase Beerwulf via email for a resolution. I definitely won't be using them again. Perfect draft for me now.
2l sub machine with no use. Bought a sub machine for my dad as his 60th birthday present and now the subs for this are being discontinued. I’m sure many people will be in the same boat but when I contacted beerwulf to see if they would as a minimum offer some discount to be able to use it for at least a short while longer this was not acknowledged. The customer service did not see to care in the slightest, and offered for me to spend a fortune on buying another machine instead. The sub machine its self was not cheap. I feel completely ripped off by this company
Ordered 2 kegs on Friday 12th, was promised delivery between 15-17th. They turned up on the 13th! Outstanding! Thanks Beerwulf.
Based on 40 verified customer reviews, BEERWULF.com ® holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
