What customers mention most
I haven’t ordered and probably won’t especially now that I have see the other reviews. The website has a bunch of promotions listed (free this, free that) but when you are actually trying to place an order, none of the promotions applied even though there were « free » tags on your basket and you are being charged the full price. I tried to contact them but they could not give me one legit explanation. Seems very fishy.
DO NOT USE THIS COMPANY. I placed an order in September 2025 and the items never arrived. I have chased and chased and have been unable to get any response. I have now read the reviews here on Trustpilot and feel stupid that I didn't read them before placing an order. I have lost over £80 and am sickened to think that they are behaving like this and getting away with it.
I would strongly advise anyone considering Breccia to think twice before placing an order. Months ago, I paid for baby clothes that were never delivered. Despite numerous polite attempts to contact them—by email, messages, and other channels—I have received no response whatsoever. This is not just poor customer service; it feels like outright disregard for customers and basic honesty. Taking EUR 240 for products and then failing to deliver, while ignoring repeated requests for updates, is completely unacceptable. Breccia has shown a shocking lack of accountability, transparency, and integrity. For a company selling products meant for babies and families, this behavior is especially appalling. Unless they take immediate action to resolve this and demonstrate some responsibility, I would consider Breccia completely untrustworthy. No one should have to go through this experience, especially when buying items for their children.
Never received reply concerning return of my order. The products are also FILLED with perfume even though it’s for small kids!
I returned my purchase over a month ago and still haven’t received my money back. They don’t reply to my emails and don’t answer the phone. It’s almost 4000 DKK, and I have sent a copy of the postal delivery. It seems like a scam company – never buy from Breccia.
Everything except the fact that they have taken my money! I can only blame myself for checking out the reviews before I made the purchase! Purchase made, confirmation... and then...nothing! Tried sending messages to customer service but no reply!
Terrible!!! Please do not order there! I never received my order. 84€ for nothing! I tried to contact the company 5 times but never received a reply. I paid via Klarna, who are now trying to solve the problem. Let's see if that helps...
Made two orders with this company the first order took a month to come the second has been over a month and still not arrived no response from customer service had to open a card dispute to get a refund terrible company and customer service DONT ORDER SAVE YOURSELF THE HEADACHE
Based on 8 verified customer reviews, Brecciaindust holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
