Tried to take £101 out of my bank after i payed for a hoodie. That's all I have to say. do NOT buy their stuff.
I tried to return some items I bought because the sizing was clearly stupid. It was before the 14 days which you are entitled to return. They blanked my multiple emails i sent to them for 20 days!!! Then emailed me saying sorry you can't return because it's been over 14 days?? This is literally a scam. Breaking the law like all the other reviews say. Don't bother, don't get FOMO u ain't missing anything😂
Sizes all over the place and they rarely respond to calls or emails which is a shame as the merchandise is actually of really good quality. They refuse to accept returns or refunds and won't provide a returns address so are openly breaking consumer law. To get your money back you'll have to do a charge back from your Bank. However, to avoid this my suggestion would be not to deal with this company in the first place and until they have got their act together.
Ordered over a month ago, still not received items. Several emails have been sent, still nobody gets back to me. Absolute rubbish company. Will never order from them again. AVOID AT ALL COST
MUST READ REVIEWS BEFORE PURCHASING Should have read the reviews before buying. Made an order for next day and not heard anything. not even an email confirmation. Also sent multiple emails and haven’t heard anything. No body picks up the phone. Will keep you updated. Taken my money. so will need to dispute through my bank now. Really disappointed.
My son gave me a link to get him a track suit for Christmas last year. I wish I had read the reviews. I boight and nothing arrived. Emailed several times no reply. Total scammers. Avoid at all costs. Way too risky.
Avoid, avoid, avoid - stick to the more honest brands. Horrific customer service - breaking all kinds of consumer rights laws - they did update their website slightly after I told them of this. Ordered a tracksuit, hoody and t shirt based on their returns policy being ok. That was my first mistake…I ordered in November..I was still asking for returns information in January…the illiterate responses to email requests for the return/exchange were unreal. I gave up on the end which was probably their objective. Obviously will never order again - which is a shame as the tracksuit was nice - should really report them to consumer standards but they’ll mess it up enough themselves at this rate….
Like many reviews do not buy please. The hoodie I received was too big so I asked for details to return for a refund as they told me the size I wanted was out of stock They replied to me saying FTP items, giveback orders/sale items cannot be refunded and may only be exchanged for the right size. I have now emailed numerous times explaining that I want a refund as they can’t supply the size I need as it’s out of stock No reply from them despite me sending 10 emails Do not buy from them if there’s a chance you will need to return for a refund Do the right thing Carsicko and refund my teenage sons £75
Horrible customer service, returned my order as is did not fit, returned it to the address they stated was the returned address on my order and they said that I returned it to the wrong address and aren’t giving me a refund, luckily my bank covered me for the refund but they are a disgrace of a business horrible customer service! Do not buy for them! It’s borber line a scam!
If I could give a zero rating then I would. I’ve ordered from this company a few times & now understand they just can’t deal with the volumes of orders they get, especially when they do a “drop”. They state dates for despatch & miss these dates by weeks. The items do eventually arrive but can take months to arrive. Longest wait for us was almost 3 months. Our latest experience was totally ridiculous though. I’d ordered a tracksuit for my son in November 2023 at full price but before it had been despatched they dropped the price by 50%. So I contacted them & was told they couldn’t do anything about my existing order and that I’d have to wait for it to arrive and then send it back as a return. So I took the chance and ordered the same tracksuit with 50% off & awaited the arrival of both. The first order arrived in early December & I emailed them about returning the item (there is no refund process or return address on their website & the items arrive without an invoice.) In short, their return process is awful. They ignore messages & state that the items being returned must not have been removed from their original packaging - so if you’ve opened the item to try it on then I don’t think you’ll get anything back. We hadn’t opened any bags as we had no need to. Initially they asked me to confirm that I hadn’t opened the packages, which I provided. After being ignored and chasing them multiple times, I got asked for photographic evidence of the items in their bags. Absolutely no need for this given online trading laws but I provided it. Got ignored again, chased again…. You can see where this is going. I raised a formal written Complaint & it never got acknowledged. I threatened legal action and it never got acknowledged. They’d come back to me eventually and ask for more photographic evidence, they did this 3 times. They were clearly thinking I’d eventually give up. They were wrong. Eventually on 31st January 2024, they provided me with a returns address. I was nervously about sending the item back, thinking they’d have the tracksuit back and my money & I’d get nothing back. I checked the address out on Google Maps & it’s a rented office space in Bow, London. Id post the address here but it I’d imagine it changes quite regularly. I sent the tracksuit back with guaranteed delivery so they wouldn’t be able to say they didn’t receive it. And thankfully I did get the full refund in the end. But it took almost 3 months. Awful awful company. Will never use again.
Same experience as all the other 1 star reviews. I dont think they actually care so will not bother elaborating
ABSOLUTE DIABOLICAL COMPANY! Got an email to use their discount code “C45” and get 45% off, code seemed to work until I used my apply pay and was charged the full price of the item. I immediately emailed & instagram DM’d them but the order was sent out 24/48 hours later. I then got an email 5 days after the purchase date of them reconfirming the return details which I had already read and simply asked for the address to return it to. A week later I am still waiting for a simple bit of communication with a return address. Luckily I paid using a credit card so am insured if they try and fail to process a refund. NO EXCUSES FOR POOR CUSTOMER SERVICE AND RESPOND TIMES. Anybody reading this, please take this as a sign to not use this company, avoid at all costs.
Finally got a response , please make this make sense, honestly DO NOT biy from these guys they are the biggest scammers , i will now take this up with my card ————- response after making a return request—— Please note that if the items package/stickers have been opened and or missing tags/stickers, and or “tried on,”washed, worn etc, a refund cannot be processed and shipping costs are not covered by Carsicko in this instance. Please confirm before proceeding. Thanks, -Carsicko Team *_* Edit Still no communication after numerous emails and social media messages this company are a joke This is the second order i am trying to return with no success, no return address provided, i have contacted this seller on all their social platforms, im at a lose of how to solve this issue, i dont know how they are getting away with ripping people off and feel really angry with myself for falling for this again now my daughter who is a student and works part time is £160 out of pocket, disgusting and will never use tjis store again
Ordered a beanie that was delivered to the COMPLETE wrong address, i checked numerous times that i entered the right address and I did. They have been impossible to get a hold of, they didn't pick up any calls and the email's that they replied to were clearly automated and didn't take into account anything I was saying.
Absolute rip off of a company, sizes are all in correct and when you want to exchange they reply what should size do you require and then hear nothing back. Basically are taking advantage of parents with teenagers who unfortunately like their products.. do not use this company.
Based on 40 verified customer reviews, carsick-o.com holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
