I’ve ordered a purse I’ve wanted for a long time and it did not disappoint. It came with useful things and was packaged really nicely which really uplifted my mood. The purse is really good quality and the zipper is also pretty good.
I’ve had a really positive experience with my Coach bag overall. The first thing that stood out was the quality of the leather—it feels soft but still durable, and it ages nicely over time instead of looking worn out.
I am still without product after contacting and going through claims department and customer service has been kind but not useful or resourceful in resolving my claim after almost a month.
I bought a sandals on the website and it was very easy to navigate and find exactly what I was looking for. I find that I can actually find more stocks online than in store and I like that.
Very fast delivery and good quality bags
Purchased a Coach Quinn Bag directly from Coach online in January 2025. After only around 15 months of careful normal use, the first letter of the “COACH” logo detached and was lost, leaving the bag visibly defective (“OACH”) !! I contacted Coach Customer Care Europe and the complaints department. They acknowledged the fault but refused a replacement or refund because the bag was outside their 12-month warranty period. They also stated that replacement logo hardware is not available. The only resolution offered was a 10% discount code for a future purchase. Very disappointing experience from a premium brand, especially considering the issue relates to product durability rather than accidental damage or misuse. A handbag at this price point should reasonably last longer than this without parts of the branding falling off. Sadly, this experience made me feel that I wasted my money, and I would encourage potential buyers to consider carefully whether the quality and aftercare match the price.
Waiting to long for a refund you have taken the item back but still waiting for my money back
Lovely bag for summer. It’s my 5th coach bag, some I’ve bought at stores, some online. No matter where, the service has always been excellent.
Love the shop experience at Coach.
The zips are problematic. Threads have started opening. I’ve only used the bag for a week
Based on 40 verified customer reviews, Coach holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
