excellent customer service. above and beyond. I had to send flowers to a business associate and didnt know her address. Khalia helped me navigate and I was able to send a meaningful thank you gift. she wrote that the flowers were beautiful and "thriving" a good week after delivery.
Farmgirl was my go-to when getting flowers for my wife. Up until this last order where the flowers were mostly dead, including snapped stems. It was so bad my wife sent a professional email to their customer service expressing her shock and dismay with the quality. A month later they responded and sent a replacement order (not much good it does a month after a memorial) and that order was just as bad as the first! Never again.
Shipping procedures need improvement. Package arrived upside down, plant completely broken/destroyed as the box had no "This Side Up" markings and the shipping label was placed on the bottom. Will not use this service again.
one gardener to another... Farmgirl Flowers succeed in every way.. Its been over 2 weeks since receiving a spectacular bouquet... they are still adding cheer to my home in a bevy of designs. The original bouquet as shown in pic lasted two weeks ( with stems trimmed and fresh water every few days) ... then following floral etiquette ... flowers were divided trimmed and put into a variety of vases suiting what was left of the bouquet.....
I received a farm girls flower burlap bouquet as a gift and it was delivered with very wilted flowers. I’ve seen gorgeous advertisements online so was so very excited to see the box and completely under whelmed and disappointed when I opened the box. Did not live up to expectations at all. If the flowers cannot maintain their integrity and appearance during shipping then shipping should not be offered to other states such as Texas .
It is so sad how much this company has changed. This was my go-to for flower delivery. I ordered two separate this week and the first delivery is NOTHING that I ordered. I'm scared to see what the other delivery looks like. A true waste of money. Perhaps she should've sold to someone who truly values their customers. I DO NOT RECOMMEND.
DO NOT USE: I used to be a BIG fan of Farmgirl, for several years, it is no longer a quality product. I recieved a shipment for valentine's day, and first reaction was that i was disappointed in the size of bouquet comparative to the money spent and that size of arrangements as shown on the website. Then, as i prepared the flowers for a vase, i found that I received dead, rotted, smashed flowers. I reached out to customer service, with no response until i followed up 2 weeks later. I received an apology and a replacement delivery. I just received that delivery yesterday... only to find once again, dead roses, smashed Anenomes and wilted Stock. i emailed customer service again, with pictures, again.... clearly they just sent a replacement without actually looking at what was being sent. The response that i got was somewhat condescending. Here is my response: I’m fully aware of what guard petals are, and actually prefer them retained in a garden style arrangement. This is not that. That rose’s petals were soft and drooping. Spray roses loose heads all of the time, that was an old break prior to wholesaler and likely while still on the plant by the look of the healed scar. That also isn’t the point… the heads on the spray roses are drooping. The point being, I had an issue, you resolved it by sending an replacement. I appreciate that, however, the same substandard product was sent, did you flag the replacement order for the shipping department so they knew to ensure a quality arrangement? Likely not, so that means Farmgirl’s standard product across the board isn’t the same quality as it was before… its like returning a bowl of soup with a hair in it, only to be served another bowl that’s cold. I want nothing in return, thank you anyway, I’ll take my business elsewhere.
Interesting that on their website they remark how they disliked how actual bouquets never matched online photos when they are doing the EXACT same thing! Arrived wilted, broken and half the size of the online photo for valentines day. My husband is PISSED and says no one can pay him money to order from Them again. Luckily he did do the route protection and I sent photos of the wilted broken flowers and received a refund.
Another Valentine’s Day, and once again the bouquets—costing hundreds of dollars—did not arrive. I’m sure apologies will follow, along with explanations about shipping delays and circumstances beyond their control. But at the end of the day, Farmgirl charges a premium for both the flowers and the delivery, and they failed to deliver. This will be the last time.
Several years ago I had a terrible experience with farm girl flowers. So this year Valentine’s Day, I figured I would try them again. Delivered on the wrong day, flowers were already dead, another terrible experience. I will never use farm girl flowers again.
Based on 40 verified customer reviews, Farmgirl Flowers holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
