What customers mention most
Very good and very happy
Archaic Returns Process - Avoid at All Costs Don't order anything from this website: 1. It wasn't possible to cancel the order shortly after it was placed 2. Their "My orders" section doesn't work, which means there is no indication of progress on your returns 3. Customer support is only available via email. I have only received generic responses and the wait time is always over 24 hours 4. I had to pay nearly €9 to make the return 5. It has been a week since the shipping company marked the return as complete, yet I have yet to hear anything from Foot Store about processing my refund. Foot Store is living in the past and their service design is shockingly bad. In 2026, most companies are aiming to make their returns process as easy as possible, whilst Foot Store is making it intentionally difficult. At least some indication of progress on the user side would be helpful, but there is literally nothing. If it wasn't for the Hermes tracking number I used to make the return, I would have no way of knowing the status of the return parcel. Now I'm left waiting for an update and a refund, having to chase them via email where I get no further insight and must wait over a day for each response. Avoid Foot Store. Their returns process is archaic and I believe it is intentionally difficult. Until they modernize their customer service and provide basic order tracking, I cannot recommend them.
Schnelle Lieferung... das Produkt hat meine Erwartungen erfüllt.
You guys are fraud
I bought some time ago some football boots from this website because the price was pretty good. Adidas F50+. Got them shipped to Germany. Sadly after using them 4-6 times they broke up. And that was the point where my nightmare with this website started. Over and over I had to explained the shoes broke by using them. (Very hard to use football shoes wrong ). After writing emails over months the website decided to give me a money return. I sent the shoes over 6 months ago and after several emails they kept promising to send the refund back. It’s almost end of the year and still didn’t get anything back. Shoes were sent back to the website and never got a refund. They kept promising and writing PayPal was wrong , etc. cheep excuses ! Please over Christmas buy shoes in a trustful website and avoid getting them here. It’s not worth it the bad time. Pay maybe 30-50 euros more but you get the security if something happens you will get the support you deserve.
Personalization of the football shirt are not the official ones ! They don’t respond to emails and to phone number is working. Very bad service overall, would not recommend at all !
Absolutely useless company...ordered two adidas tops nearly two months ago and still haven't arrived...emailed their customer service three times and still no response...rang their number in France a number of times and it rang out...hopefully someone from the company will read this and contact me
Everything was good! Very satisfied! It was not the last time ordered there!
Everything went smooth. Everything arrived as expected and the communication about delivery from France to Germany was sufficient. Thanks a lot!
great packaging perfect quality
super service
Based on 11 verified customer reviews, Foot Store holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
