After ordering an item that was suppose to be for the bike Fowlers had listed the part for, when it came it was for the complete wrong bike and listed completely wrong on their website. After calling them and highlighting this, originally I was being sent a returns label as per following their returns policy (you must contact fowlers within 7 days and if it is an error on their part they send you a label). To which I never received. After calling a few days later and asking where this label was the man on the phone became rude and patronising and said he would get back in contact with me after he had “reviewed this” for himself. Below and behold no contact from him again, I then rang again to be completely fobbed off by yet another staff member. No one has any customer service or communication skills. I would definitely recommend using Craig’s in Leeds, they are very professional, helpful and stick to policies they have set up!
Yet again these guys came good, from locating ordering and receiving my order everything was easy to follow and professionally handled. Cannot recommend them highly enough thank you.
The site made it very easy to home in on to just the Right part that I needed. The price and service were Very good .I would be very happy to use this site in The future.
Staff were very helpful and the parts I ordered arrived next day 1st class service thank you guys.
I received the correct part in only 2 days. Very quick, efficient service, and an easy-to-use website.
I went to Fowlers for a new bike , Josh Ford Triumph answered my call from that moment on it was plain sailing, Josh was professional, polite and willing to help with any offers that month. Josh was a real tonic and made everything look less stressful, thank you again.
The usual superb service from Fowlers Parts. Great communications and email updates, quick delivery and items well packaged.
I tried to complain about an item I was sold. I sent a number of reminders but got no response at all despite making a complaint as per Fowlers complaints procedure. Very poor service. The one star is for their great showroom.
Fowlers are extraordinary. One of the most efficient, helpful, and capable companies i have had the pleasure to deal with ever.
Purchased a BMW 1250 GS I was looked after by James Bruno I am in retail myself owning a car sales and cant begin to express how professional James was He kept me up to date and went above and beyond any expectations i had with nothing left to chance Defo Directorship quality staff Truly mad it a lovely experience Also Hats of to Louis in the clothing department who took care kitting myself and my partner out head to toe He even ordered items in for us People are quick to complain and not praise Outstanding experience from start to finish Also thanks again In love with the bike KR Dean
Based on 40 verified customer reviews, Fowlers Motorcycles holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
