Since being switched to this from studio I have had nothing but issues. What an absolutely appalling app. Anytime I try to check out with it I have to go through the whole process again and it runs into problems. Either I can’t pass the stage where I say when I moved into my home as the submit button won’t work, although I’m unsure why I need to answer that with a balance of less than £100 and £4000 credit free? Then it won’t recognise my passcode despite accepting it 5mins before. I change it via email, new one agreed and then it won’t accept it again!! It just takes my round in circles then I end up shopping elsewhere. I don’t think I’ll even bother trying to use it anymore.
❌ AVOID AVOID AVOID ❌ I was very happily with studio catalouge for years & suddenly without any warning or my permission I was passed over to this Absolute Vile company, They have doubled my outstanding balance with interest charges , I have tried to ring with no luck & sent numerous emails I Will NOT be paying anything until my account is back to what I owed Studio & Not this Cowboy company who I had never heard of until now
Ordered through the app, took my money but didn’t place the order, waiting weeks for a refund which has still never been received despite numerous phone calls and emails, their customer service is shocking to say the least, wouldn’t even give them 1 star
I had a very disappointing experience with Frasers Plus after making a purchase at Sports Direct Watford. I spent £104 in store and was clearly told by a member of staff that I would receive £20 credit within 24 hours. This was a key reason I went ahead with the purchase. However, it has now been over two weeks and the credit has still not been applied to my account. This feels extremely misleading. If the offer is not going to be honoured as explained at the point of sale, then customers should not be given incorrect information just to encourage spending. On top of that, there has been no communication or update, which makes the whole experience even more frustrating. I would advise others to be very cautious with Frasers Plus promotions and not rely on what is promised in store without checking the terms in detail. Very poor experience and not what I expected.
Worst service ever. U need to keep chasing for refund. Order details not easy to view.
No stars. Absolutely disgusted with them and their hidden interest charges and lack of customer service. I opted for pay in 3 where you have 3 months to pay in full (interest free). By the 4 month they are still notifying me of outstanding charges. I try to speak to someone in the department but no human service it seems. I put my query on the chat and said I’d like to pay the balance in full- The message came back saying I’m unable to do so as the payment is not due till next month so the system won’t allow it. I went on the app to try and pay, but my back (Cooperative bank is not listed) so the only way of making a payment is through direct transfer to their account. They know exactly what they are doing nasty evil money grabbing crooks. STAY AWAY FROM THEM.
Useless. I was given £750.00 on application. Ordered items paid on time every time. Received an email dropping my credit limit to £280.00. Utterly useless amount of money to utilise in the context of how much things cost from Sports Direct. Attempted to close the account without success. It turned into a dramatic, protracted and painful event due to a significant lack of customer service and profound oversight. I don’t recommend using Frasers Plus at all. It’s just one big headache.
terrible decision was to use these! had a £1000 credit limit in the middle of paying instalments, never missed a payment always paid on time or before due date, then have an email to say new credit limit click on link to find out they decreased it down to £440!!! my balance is £527 so now i'm over my limit... tried to contact customer support does one exist??? there no way im paying over drawn fees or charges. avoid at all costs!!!
Lot of beautiful clothes, lots of sales, I really like it, I shop there often And this is like Klarna very simple use
Very misleading financial offers. Ordered some items from Sports Direct, used the discount, total was £71.50, then was put on a 3 monthly payment plan with zero interest. Made the first payment of £23.82 within the timeframe, then got a text saying I needed to pay £82.66 by 28th of following month followed by another payment of £23.82...?? How does that work then? Couldn't reach anyone in cust services. No emails replied. Terrible service.
Based on 40 verified customer reviews, Frasers Plus holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
