This company, Cherries, is TOP NOTCH in customer service!! I had a minor issue with fit on my 1st order and asked to exchange. They responded to my email within 24 hours. I had to fill out a quick return/exchange form, sent it back to them along with what I wanted to exchange for, and again had a response back within 24 hours and they have/had already started the process of sending me the exchange item, and then told me to keep the original item to pass along for someone else to enjoy. It was the cut of the cup shape that didn't keep my mature, loose skin breast's from spilling out the middle. I can't wait to recieve my new item and then purchase more. The original item is beautiful and soft.
Cherries is wonderful! They were efficient with responding to emails, and consistent with sizing. My questions about the product were answered effectively and efficiently. 10/10 recommend.
I love my new Cherries bras. Finally a bra that fits smaller busts. No gaps. No sliding. Fits well and stays put. Had a small problem with an underwire coming out. I notified the company and got a very quick response. They were apologetic and acted immediately to correct the matter. Going to order more bras.
Really lovely product, great fit and excellent customer service :) *****
Best bras I have ordered. They are super comfy and they fit really nice. They give you a push up affect without being big and bulky padding. I ordered one bra in the wrong size and the customer service was so helpful and got my ordered sorted so quickly. Will be ordering more bars from cherries.
I ordered a few bras, was very pleased with them. I was having a hard time finding the right fit. Great customer service. I had to exchange some of them for a different size, which they were more than happy to help with.
The first set of bras I received (date night) were too small, I did not want a refund but asked for an exchange which was quickly sorted by the customer care team who sent out a new set after helping me get the correct size. Impressed with the customer services and how they responded and helped so quick. I am awaiting my new set however I am sure these will be great. The set I originally had was great quality and looked lovely
The size I ordered didn’t fit, but I got help from the customer service and they posted me a better size. Delivery was quick and the whole process went smoothly. The bra I ordered for my daughter fitted well for her. I think I’ll try the swimsuit now that I know which size is good for me.
Amazing products fit amazingly and makes me feel so confident! The customer service is exceptional and couldn't recommend them enough!! The quality is much better than I thought especially for the value.
All the items I ordered were of great quality, but sadly didn’t fit. It also took a while for my order to arrive. Fortunately, the Customer service was quick to respond and offered me to keep the items and sent me a replacement free of charge. All in all it was a great experience and I will definitely order again.
I ordered the wrong bra size by not measuring correctly. The team at Cherries took the time to go back and forth with me on the specifics of my measurements and how I want my bras to fit. Now I'm getting sent the correct size with no additional charges.
i was very excited to try bras from cherries and they certainly did not disappoint! i hadn’t realized the issues i had with cup gaps with previous bras until i tried cherries bras and saw how much better they fit. the material is very soft and comfortable. i did have to exchange two bras because i ordered different sizes to properly gauge which size would fit me best, but the process was very smooth, and the support team is very helpful and understanding. cherries is absolutely worth it if you’re small chested and looking for a durable, comfortable, and flattering bras. i’ve already recommended it to a few friends!
I ordered a bra on 27 April and it didn’t arrive until 8 May. Their returns policy says Returns have to be made within 14 days of ordering. It took 11 of those days for them to send my order! On Sunday 10 May, I used their message facility to request a return (as advised by their support) and I also took the opportunity to complain about the delivery time and the bra which didn’t fit. There was no indication of the bra size on either it or the attached labels. So how is anyone to know what size they sent? After sending the completed form, a message said I could expect to receive a reply within 48 hours. It is now over 70 hours and I still haven’t received a reply. There is no way I can return the bra now within the specified 14 days! This company is a scam. AVOID at all costs. I will fight tooth and nail to get my money back.
At this point, I'm 99% confident 'getfitcherries' is a scam. ***As a disclaimer, the following review is long, with copied email exchanges... however, I share this in hopes that maybe the next potential customer won't make the mistakes I made, or have the experience I did. ---------- My experience began when purchasing from the website on March 10th... somewhere in the neighborhood of $200 worth of merchandise (bras and a bathing suit in 2 different orders) for my wife who's birthday was coming up. Upon attempting to return the items, the response from "Renebeth" I received was as follows. >Thank you so much for reaching out, and for explaining your situation—we truly appreciate it. We completely understand, especially since the items were a birthday gift for your wife. We’re sorry to hear that they didn’t fit as expected, and we appreciate you taking the time to contact us. To be fully transparent, we’re able to assist with the return for Order #******. However, for Order #******, it has already passed the 14-day return window period. As much as we would love to make an exception, we do need to strictly follow our system and return policy. We truly appreciate your understanding, {name}, and we’re here to help guide you through the return process for the eligible order. Please feel free to let us know if you’d like assistance with the next steps. ---------- After SEVERAL back-and-forth correspondence via email with "Renebeth", the point reached was that 1 order I had (bras) was past the 14 day return window and 1 order (bathing suit) was still eligible. When moving forward with the return process, the following was what I received: >Thank you for completing our Exchange & Return Form. We understand you don’t wish to try Cherries again, and we want to make this process as smooth as possible for you. Since we don’t yet have a return warehouse close to your location, sending items back can be quite costly — return shipping labels usually range from $20–35 USD, and the full return process can take around 14–20 days from shipping to completed refund. To save you the hassle and expense, we can offer you two alternatives to choose from: Store Credit for the full value of your purchase, which you can use anytime in the future. You might even consider gifting the bras to a friend or family member and keeping the value to spend on yourself later. OR A 20% refund on your entire order, without the need to return the products. You can gift the items to someone else who might enjoy them, while still receiving partial compensation from us. 👉 Please let us know which option you’d like to proceed with. If you’d still prefer to return your order to us, just let us know and we’ll provide the return instructions. Warmly, The Cherries Team ---------- Since my original purchase, it's been nearly 2 months with NO refund being issued and NO store credit being given. I recently sent a follow-up email, asking for an update to prevent further actions... and here's where things stand: >Hi {name}, Thank you so much for following up with us, and we truly appreciate your patience. 💖 We sincerely apologize for the lack of updates regarding your refund—this is absolutely not the experience we want you to have, as we always strive to provide the best service possible. We completely understand how frustrating it must be to wait, especially knowing that the items were received some time ago. Please rest assured that we’ve already made a follow-up request with our dedicated returns team. As they are a small team handling all return requests, some delays are unfortunately expected during high-volume periods. That said, they are working as hard as they can to process every request as quickly as possible. We kindly ask for your patience and understanding, and we’ll be sure to keep you updated as soon as we have more information. Thank you so much for bearing with us—we truly appreciate it. 🌸 Best regards, Team Cherries 🍒 ----- AGAIN, I WRITE ALL THIS, not because I want something from Cherries (if $200 is the price of their integrity, then so be it), BUT TO PREVENT OTHERS FROM FALLING INTO THE SAME POSSIBLE SCAM. IMO, it's only a matter of time before they run across the wrong customer and are faced with a lawsuit... but personally, I just don't have time for pursuing small claims court. For anyone who has had the same experience as myself, know that you can file a 'chargeback claim' with your credit card company. All that said, be warned... and proceed at your own risk & discretion.
I love cherries so much. They have the only bras that properly fit me and the quality is so good. The customer service when I reached out for assistance was also very helpful.
Based on 40 verified customer reviews, Getfitcherries holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
