What customers mention most
unbelievable. great CRM, greediest company I have ever had the displeasure of working with. You WILL ABSOLUTELY NOT GET SUPPORT, EVEN IF YOU PAY FOR IT. the app breaks constantly, no way to fix it, so unless you can afford to just quit for the day a few days a week when hs dies, then PAY THE EXTRA MONEY FOR SALESFORCE WITH SUPPORT or go through a third party. IGNORE THIS OPTION ENTIRELY THEY'LL BE DEAD WITHIN 4 YEARS.
These people are scammers! My business subscription was cancelled over a year ago and I have not used the CRM in any way since then. However, out of the blue, HubSpot has taken over £500 from my companies bank account without warning or any authority to do so. They are impossible to get hold of on the phone and, because I no longer have a subscription to their product, I am unable to log-in online to raise a ticket for complaint. HubSpot have literally stolen money from my company without providing any service or any explanation. Their behaviour is criminal but, as they are based in the U.S. it seems that they are getting away with it time and again. Scammers!
DO NOT BUY THEIR SOFTWARE They get you started to using the CRM and software on a monthly subscription but fail to tell you once you are in the subscription, you have to pay till the end of year. Even if you don't use the account and receive no support, you still have to pay. Better go with Zoho or literally any other software that provide the flexibility of cancellation when you are not receiving a good service.
Lots of features on paper, but the interface feels dated and harder to navigate than it should be. A lot of things are locked in place with no way to customize, which gets frustrating when you're trying to adapt it to how your team actually works.
Worst CRM platform out there. No flexibility and fixed contracts, that can't be changed. They still act like companies are from 1998.
I guess it is very good for sales but anything beyond that... it kinda falls short. I tried using it to make it our CRM hub because we had quite a lot of data piling in from multiple sources. We had our own backend data, data from GA4, Meta Pixel, and our marketing agency. This is what I felt. 1. It is hard to learn This is a MASSIVE service. There is so much that can be done. That makes the entire platform heavy, clunky and difficult to understand. I need to take time to learn where things are and how they connect to each other. I can setup connection to another source and scour around to figure out where to actually find it on the dashboard. connection between different parts of the service are not that intuitive at times. This made me feel like it probably isn't best for smaller teams unless you already have a member who is familiar with the ins and outs. 2. Great for sales It does specialize in tracking sales. it excels in that aspect. If you need it mainly for this then by all means, hubspot is the way to go. As someone who wasn't as familiar with Hubspot or sales-oriented, it felt like it fell short when it comes to integrating multiple sources of data and getting more balanced. Not all businesses are run the same but if your business puts less emphasis on sales then this might be too much. 3. large scope of functionality but doesn't excel in any besides sales, I felt that it fell short. there is SEO, there is data integration, there is CRM yadayada but for each individual part, there will be some service that is better. so depending on what functionality you want to focus on, Hubspot may not hit the sweetspot and you will end up looking for other services. then you get to a point where you question is it worth using Hubspot. If your goal is just to get all this in one place and you're satisfied however, then Hubspot could be great. But you have determine whether there are some specific interests/data points/etc. that need optimization. My business isn't sales heavy, and there are specific parts I would want optimized and I wasn't getting that so I ended up setting up my own backend integration, dashboard, SEO system, ads-conversion optimization across multiple platforms and Hubspot just wasn't right for those needs. It is made well, just not for everyone
DO NOT EVER GET AN ACCOUNT WITH HUBSPOT. i called the sales team for 14 days trial and the guy told me i could request a call back from the technical team that would explain to me options. Apparently that was a lie. I tried many times to contacted them impossible . They just lost a client and thank God it was early to discover how unserious they are
Not one to write reviews however I think it's important for people to understand the Hubspot model. 1. Price increases extremely quickly with additional services which you will almost certainly need. 2. Unbelievably complicated. 3. When locking into a contract they cover themselves by setting you up in a "training program" which once passed you're deemed competent. 4- Almost zero support after you're locked in, unless you want to pay more of course. As a small business owner I would advise almost everyone to explore other suitable options.
Have reported them as they will not take no for answer. Not interested in their services, have told them so, blocked the number and they just call from another.
It's unbelievable that this company is still in business. Unfortunately, we signed a two-year contract. After four months, we stopped using it. The analytics and functionality are from the last century. You need an agency for everything. It's not intuitive at all. We've complained multiple times, but HubSpot won't give us a refund, and we can't terminate the contract early. This is no way to manage modern customer relationships. I strongly advise against using them, and I do.
The tool looks promising but has so many bugs, flaws that's difficult to work with, not to mention onboarding new team members. You have to remember EXACTLY what NOT to click or what order not to break anything. Examples of the nonsenses I am dealing with: 1. In the CRM, contact, compose email. Write an email for an hour collecting all the data via many phone calls. Accidently click on "Note" - your email is lost and not recoverable. 2. You can't strikethrough the text. Just cannot. 3. Two lines of text have a different font family, try to change them both to be the same - nope... do it line by line. Then, the pricing is so complex, I guess not even CEO of Hubspot knows how to calculate the estimated cost of the usage.
Scum company that sells personal information without permission from the data subjects. If you buy ther mailing lists you are scum too, by association.
Wish i read this before I signed up with them
Horrible experience - Avoid!
Hubspot CRM is a very disappointing tool. Their promotion of the tool is far from what you get when you sign up for their packages. I signed up for a paid package and I regretted it the moment I logged in. Unfortunately, I did not take the free trail version before committing.
Based on 15 verified customer reviews, HubSpot holds an average rating of 1.2 out of 5 — rated Bad on ReviewTerminal.
