We booked a motorhome with Indie Campers from the UK for our Australia (Perth) trip. Vehicle 1YP 6AH. Booking 9KY2DY. 22nd Feb - 22nd March 2026 The delay our trip changed by IC was the beginning of our issues with their company. We had numerous issues including: 1, Both beds broken in the van - not safe and unable to use. 2, The kitchen sink tap opened due to pressure of the sink lid. We lost water and the pump kicked in at night. 3, The outdoor chairs and table. One chair completely unusable, a cracked frame. The second had the frame sticking out of the top (unsafe). 4, Shower had no washer, we fixed it. 5, Vehicle exterior in poor state, Door hinge no secure, Garage area only one lock (should be two) Magnetic catch missing (if the wind blew the door closed it would self lock) Missing body trim Exterior doors did not close properly 6, Gas hob not lighting on one of the two burners 7, Kitchen pack does not include a kettle other than toaster Parts of kitchen pack missing or dirty 8, Van not clean on collection, dirty floor and cupboards. 9, Noisy air conditioning unit and fridge (too noisy for night) 10, No screen wash NOT FIT FOR PURPOSE. Lacking in maintenance and unable to carry out the trip planned. Support provided was not put into practice, no repair garages available. Manager wanted us to drive 300K back to Perth to see there were issues, customer service is there in script but not in practise. IF IT IS TOO LATE - Apply for chargeback via your bank. Use photos, communication and issues as evidence.
Title: Multiple serious failures, unsafe conditions, and unresolved issues Review: My rental with Indie Campers (Booking 3240596) involved multiple service failures, hidden faults, safety issues, hygiene concerns, and significant disruption to our holiday. The total cost was $5,916.49 AUD. 1. Misleading information I was told my booked camper was “no longer available” and that I’d been upgraded. No upgrade existed on arrival. 2. Hidden faults The first camper’s toilet flap was stuck open and the flush didn’t work. These faults were not visible at pickup and only became clear once we reached Nungarry NSW Aus 3. Unsafe spare key - key was already in the ignition we drove off, 2 hours south of Sydney. We later discovered the central‑locking key was missing. Staff suggested we “leave the doors unlocked”. The spare key didn’t lock the passenger door, so my husband (74) had to climb over seats to secure it. 4. Contract issues - we had to go back as they didn't send any help, 2hrs drive there and back 4 hrs waiting and being told eventually "your good to go" nothing else was mentioned. We were then bombarded with emails, implying we should have signed another contract which was never even mentioned, their error! No new contract was issued when we were moved to the second camper. Days later we were chased for paperwork we were never given, forcing us to find a library to print and scan documents. 5. More hidden faults The second camper’s microwave didn’t work, only discoverable once connected to power. We had no microwave for the whole five weeks. 6. Pressure at return - on returning the camper, we felt forced to sign off a survey! I spoke to head office they said it wuld be dealt with by head office, reluctantly we signed! How can anyone get out of that one! when there were so many issues not addressed. I was told the contract couldn’t be closed unless I completed a survey at the depot. 7. Loss of two full days We lost two days due to faults, waiting for help that never arrived, and being told to return to Sydney despite earlier assurances someone would come to us. 8. Hygiene issues Replacement bedding had visible blood stains. Kitchen equipment was scratched, worn, and incomplete. Not even a tin opener, I bought new crockery and mugs myself. 9. Extra costs We paid for two full tanks of fuel due to the vehicle swap and lost prepaid accommodation nights. 10. Excessive admin Over 50 emails and extensive WhatsApp messages were required just to get basic issues acknowledged. 11. Inadequate response We were offered $97.80 (paid) and $246.19 (offered then withdrawn). This does not reflect the scale of the failures. 12. No resident mechanic on site at the Sydney Depot Staff confirmed there was no mechanic available, which may explain the condition of both vehicles. Summary: Our experience included misleading information, hidden faults, unsafe conditions, hygiene issues, administrative pressure, and significant disruption. The partial refund offered does not reflect the extent of the problems. I have left a review on the Trustpilot Aus, and also reported this Company to NSW. Fair Trading General - Business Trader and I have an acknowledement. To date no response so I am trying a charge back on my Credit Card. 5 weeks of hassle!!!
This was my first time renting an RV for a road trip, and it was all in all a terrible experience. Our rental was in New Zealand and started at their Auckland depot. The only positive thing I can say is that the check-in was relatively easy and the staff was friendly enough. One part time younger guy in particular was very nice and genuinely tried to help us when we returned the SECOND TIME on the FIRST DAY over issues, and admitted they were understaffed and experienced these issues a lot. A quick summary of what we experienced: - when we arrived for pickup, the main attendant said we were getting “practically a brand new model”. Meanwhile, there was a giant area of damage on a wheel well repaired with white duct tape, and barely anything in the camper worked - upon immediately driving away, we noticed the tire pressure light was on for all four tires. We were about to take a road trip across both islands in New Zealand, so that’s something that’s kind of important. We immediately return to the depot and they tell us, “it’s just a faulty sensor”. Cool - later that same day, we discover that the remote we received does not control the air conditioner/heater unit and there’s no other way to control it. Also that the key they gave us didn’t actually lock any of the compartment doors on the outside of the camper. After calling them and then being directed to chat with someone over WhatsApp, we drove nearly 90min out of our way back to the depot again. The customer service said they notified the depot prior to our arrival, however when we got there, the place was empty except for one younger kid who was only still there wrapping up something but that the location was now closed. So in short, no help there. For all of this, the customer service said they would compensate me for the convenience this would have on the trip, to an amount that only ended up being about $200. - as we really started our road trip, it turns out the closet door and several drawers were broken and did not stay shut while driving. So our things were constantly getting thrown around and with all of the noise and shuttering throughout the vehicle it was like driving a dump truck around. - we intended on free camping for 90% of the trip and only stopping at holiday parks to charge the generator and refresh our tanks, etc. Turns out most of the features in the camper don’t actually work unless you’re actually plugged in as the generator isn’t strong enough, so free camping isn’t really an option. Also, they gave us a sawed off garden hose with our water tank that couldn’t connect to a single spicket we found in all of New Zealand, so we didn’t use any of the water features either. At this point, we’re now stopping at holiday parks every night and may as well have just gotten hotel rooms. - The toilet tank was broken and couldn’t open or shut from inside the camper, so we didn’t use the toilet either. We also received the camper with a toilet tank that was half full. - All the while, I’m continually messaging this customer service WhatsApp number to report the issues, to the point where they just stopped answering me altogether. - The one time we did try to use the water on the camper without the hookup and just by filling the water tank, we discovered the hot water didn’t work either. - They end up charging me an extra cleaning fee at drop off “because the floor will have to be swept”. At this point, I was so done with this vehicle and ready to get to the airport that I told the guy “whatever” and we left. Our 10 day camper van road trip turned into a terrible chore of constantly trying to find unbooked holiday parks every night at the last minute just to use the most basic features of the van. Most showering and cooking happened at these stops, making having the camper van itself mostly useless. It’s obvious that the company is vastly understaffed, only conducts customer service through some India based call center chat, and has a fleet of under maintenanced vehicles. I would never use this company again.
I am writing this to warn any fellow travelers considering Indie Campers. My experience has been a nightmare of "bait-and-switch" pricing and a shocking lack of data security. On 25 February 2026, I booked a van with a final checkout total clearly displayed as $2,200.18 AUD. I was meticulous in checking that the currency was set to AUD throughout the entire process. However, minutes after "confirming," I was hit with a charge of $3,118.16 AUD an unauthorized increase of $917.98. A "Carousel of Excuses" When I challenged the overcharge, customer service provided a non-stop stream of contradictory excuses. Over two weeks, they claimed the price jump was due to: "Dynamic pricing" (after the booking was finished). Hidden service charges not shown at checkout. Currency conversion errors (despite the site being set to AUD). They even admitted it was a "systematic error" on their end, yet still refused to refund the difference. Severe Privacy Breach To make matters worse, during our email chain, Indie Campers sent my private booking data to another customer (a stranger) and sent his private information to me. When I raised this breach of privacy, they initially said they were "investigating" it, only to tell me two days later that "no breach occurred" despite me having the other customer's details in my inbox as proof, their name on my client area and emails from them proving we both had each other personal information. Dishonest Policies They justified the higher price by claiming it included a "Flexible Cancellation Policy." When I immediately tried to use that policy to cancel the overcharged booking, they did a total 180 and claimed I didn't have that policy and refused the refund. Bottom Line: This company uses deceptive pricing tactics and has zero regard for your personal data or consumer rights. Save yourself the stress and book elsewhere.
Absolutely unacceptable experience with Indie Campers. - Our reservation dates were changed without notice from 17–11 Feb/Mar to 18–12 Feb/Mar, which conflicted with our flights. It took significant effort to get the dates corrected and a refund promised for the inconvenience. - Without warning, the vehicle was swapped. We booked an Active Bunk but received a Pop Up. The company promised compensation — we have not received it. - Two confirmed refunds (699.75 NZD and 824.72 NZD) still have not been paid, despite more than 15 business days passing. - Their booking system is now wrong: it shows our rental as completed (18–19 Feb, Comfort Standard Select) while we are still travelling in the van they gave us. This is extremely unprofessional. Multiple changes, broken promises, and missing refunds. If you value your time and money, avoid booking with Indie Campers.
The worst company ever. Their customer service is outrageous. There are plenty of hidden fees. Cars are falling apart. Please do yourself a favor and never hire from them
Indie Campers stole my deposit. They'll do it to you.
Don’t rent with Indie Camper. We took a trip at the end of August. We had been thinking of getting a camper and thought we’d rent one first. The staff was very nice however we were given a ‘similar’ van, not the one we ordered. I explained that I had asked for that specific van because it was the one we were thinking about buying. I was told they don’t have that van. We had already taken the time off and were ready to go so I took what was offered. First mistake. We did a walk-through of the van, and discovered broken privacy shades held down with wire and paper clips, no inner table because it had been broken off, a broker bottom drawer that I was assured would stay shut when driving (It Did Not) a broken drawer under the back seat that didn’t open without a ton of pressure so we were scared to use it. I asked about all of these things and was told there was sadly no other vehicles and that was what was available. So rather then ruin our vacation I took it with the word of the sales person that I would be compensated. Second mistake. On our trip… the gas flap does not stay shut and flaps then entire drive, the drawer slammed open and closed, we also discovered the water didn’t work and the mat to sleep on was so worn you could feel ever screw underneath of you. We could not change to the lower bed because I didn’t run on the track and would come down and like I said there were no shades that would stay closed and we didn’t want to be seen sleeping. We made the best of our adventure. When I returned, I explained to the sales staff that there were some unacceptable problems with the van. He then assured me again that the customer service will help me and refund me, he even put in a letter to customer service, claiming that all of my complaints were valid. When I returned home, I made a customer service claim through the website. I was told I have to wait. I wrote them every couple weeks and always received the response that they were too busy. Finally after sending some more angry emails they responded offering me 65€ on the 700€ trip. Saying they only refund on the actual rental and not on all of the fees. The fees for the person that was supposed to make sure this can was in workable order, the fees for the service agent that told me this all would be taken care of. The fees for what, the customer service that doesn’t help in a reasonable time? This is a dishonest company, they rented me a subpar Van and told me I would be compensated, knowing that they weren’t really going to compensate. I believe they had me wait three months for the email because they thought I would go away. I really did believe that they would make this right and truthfully I would have rented from Indie camper again, but not anymore. They are not a good company, they are not an honest company and they are not a well run company.
I joined Indie Campers’ $1 relocation program and returned the vehicle on the agreed date, July 21, 2025, in perfect condition. According to the contract, I should have received a USD 300 fuel refund. Since then, I have exchanged several emails with their team — first with Ana P., then with Zuni — and each time I was told that the refund was “being processed.” It’s now been three months, and I still haven’t received the payment or any confirmation that it was completed. All requested documents and bank details were submitted and confirmed by their support team, yet nothing has happened. The communication has been polite, but unfortunately, it’s been all promises without real action. This long delay is very disappointing and reflects a serious lack of efficiency and accountability. I hope Indie Campers honors its commitments soon and improves its customer service so that other clients don’t face the same frustration. --- After several months and multiple follow-ups, the USD 300 fuel refund has now been received. I appreciate the final resolution of the matter. I still believe the reimbursement process would benefit from a review, as the delay was significantly longer than expected. However, I’m updating this review to reflect that the issue has been resolved.
I booked a camper for my honeymoon with Indie Campers and it turned into a nightmare. After being told I could change my booking from Switzerland to Portugal with a 70% refund, the van they gave us in Portugal was disgusting and completely broken — no water, no gas, a rotten fridge, and used underwear inside. We couldn’t use it, slept in hotels, and spent over 70 hours chatting with customer service, who promised refunds that never arrived until today (2 months after) Instead, they falsely charged me for a pre-existing windshield crack and even withdrew a “ghost payment” of €568 that doesn’t exist in their system. In total, Indie Campers took €6,570 from me, unfairly keeping around €4,260 — for a camper that was completely broken and only used for two nights. I later discovered dozens of forums and reviews describing the same scam pattern from other customers across Europe. My bank confirmed the charges and I’m now in a formal legal process against Indie Campers for fraud and unfair commercial practices. This company operates with zero transparency and should be investigated immediately.
1 star but Indie Campers aren’t even worth that. We haven’t even started our holiday yet and they have already made us feel like crap! We were quoted on a specific amount (luckily we took a screenshot) and later that afternoon we were surprised when double that was taken out of our account. As it was pending our bank was unable to stop the charge and as the email we received from Indie Campers stated “Invoice” the bank wiped its hands of it. We are now in a constant battle with absolutely no customer service support and being ignored regarding why they took this money and how they can only refund us 5%. We have approached all necessary government entities for assistance and our next step is taking Indie Campers to VCAT if they do not comply and with the rate of ignorance from them it’s looking that way. Problem being we don’t have the funds to pay for another holiday or the deposit that was never advised to us. In future we will never ever be dealing with this misleading company.
Our odyssey with Indie Campers is not over yet! They canceled our booking on August 12th because they were unable to deliver the van we had regularly paid for. To this day (25.09), after countless calls and chats with their so-called “customer service,” we still haven’t received the refund for what we regualarly paid, and nobody can give us any answers… it’s madness! You simply cannot treat customers like this — it’s a total lack of respect.
I paid to collect the camper early n drop it off later costing me another 235. I went to collect it at 9 as agreed, didn’t get away till about 10.30. My daughter lives on the island, Majorca, so drove to her house about 20 mins away collected the kids and bedding and set off. 10 mins down the road the back tyre blew out. Long story short they left us on the side of the motor over 5 hours with 2 small children …no spare tyre, eventually they agreed a tow truck would collect it but when it came it was too small to carry the camper, he repaired the tyre even though it have been driven on flat so the structure of the tyre was shot and told me to go on my way. You can only text customer services via WhatsApp you can’t speak with anyone. I drove the camper to my daughters 10 mins away and by the next morning the tyre was flat again so thank god I did! Same again many messages backwards and forwards, them telling me to buy a new tyre, pay for and find a tow truck, which I refused. I borrowed a pump blew up the tyre and drove it slowly back to indie campers. Never used it at all! Wasn’t road worthy! They won’t give me a refund so I’m trying via the bank. Worst experience ever. Avoid this company at all costs
The same as many others on here, we rented a van for a week to go around Spain, treated it very carefully, took it through a car wash on the way back, returned it in perfect condition. Checked in as fine. Days later, they claim they have found a small dent, charge me EUR 2000 to my credit card. Customer service evasive, barely responsive, won't say when damage was discovered, won't share a breakdown of repair costs, just say "you signed the contract". After much arguing, dropped the charges to EUR 1,000 but still not sharing evidence. I would not use them again, it's too risky, or if you do, have your own insurance. We also had a bad time with them 2 years ago, when they rented us a van which was faulty - with an empty leisure battery due to a shower pump which had been left switched on. It took hours and lots of stress to fix, and the van was dirty when we got it! I don't know what alternatives there are, but this is a really bad company. Shame as the people in the local branch were fairly nice.
I parked my car at a parking meter which was hit by an Indie Campervan and witnessed by two shopkeepers. they left a note telling us to ring Indie campers but because they didn't leave any identities we have been unable to claim the £1758 it has cost us to repair my car. Surely Indie Campers bear some reponsibility for the damage caused to a legally parked car?The police were informed and we have an incident number.
Based on 20 verified customer reviews, Indie Campers holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
