To counter the review below. I would like to say that I have never had a problem with the lettings management at Jenkins and have been a fully managed tenant with them for 3 years. I have had a few hiccups with previous management but nothing that wasn’t resolved in a timely manner. I would like to vouch for the the new letting manager Nikki, who has been nothing but accommodating, super informative and always on the end of the phone if I need anything. It is clearly apparent that she is good at what she does and has been in the industry a long time. I would recommend Jenkins to anyone due to Nikki’s competence and in my opinion she is a huge asset to Jenkins due to her wealth of knowledge of the lettings industry. I look forward to carrying on being a happy tenant of Jenkins for years to come!
Efficient friendly and professional service
Do not use their lettings management team. Not if you want to be looked after professionally. You’ll be billed for invoices that weren’t pre advice to you. I’ve had Gas Certs booked and billed to me (way over the standard gas cert price) I’ve had works billed to me with no pre advice. I’ve had works advised to me of one price and then billed with a higher invoice amount. Reason was it was an emergency and we had to act straight away. Yet you’ll find they won’t tell you this, they’ll just send you the invoice with no explanation. I’ve now been trying to resolve an issue with them for a month, it’s either staff on holiday, off sick etc etc Their online portal isn’t up to date, you’ll see the wrong rental amounts quoted, wrong dates of last AST. No AST available to view online and when you ask for them, you’ll get sent out of date ones and still be waiting a month later for the correct AST’s you requested. What’s even worse is they know of my personal circumstances, I’ve just lost a member of my family and yet they continue to place additional stress on me. They use to be really good but unfortunately the lettings manager left and since they replaced the manager, the attitude of the staff has changed and the place is falling apart.
Barbara is absolutely amazing, made me feel so at ease as a first time buyer and even found me a mortgage advisor and has offered to find me a solicitor too when the time is right! Speaking to her has really made me realise that other places can’t be bothered… Best experience i have had and ever will have. Thank you!
A first class service and excellent staff, I would highly recommend them.
Jenkins are very good at selling property and the attention to detail on sales particulars and photos extremely good. Barbara Linnell is a lovely lady very friendly, pleasant and gave good advice when we were trying to find a suitable property to purchase.
The agent has been extremely helpful throughout, her knowledge and ability have ensured a quick sale achieving the full asking price. I would readily recommend Jenkins as a first class estate agents and Barbara Linnell in particular.
I would not recommend this property management company to a renter or property owner seeking property management services. My experience with this property management team was very disappointing. It appears that there is a lack of communication within the team, which has resulted in false promises being made to guests. Moreover, if there appears to be any disagreement, the professionalism of the team seems to disappear. In any trusted agency, I would expect professionalism regardless of the circumstances, and sadly, this agency is inconsistent with its treatment of its "valued" guests. I would be very wary of using this property management company. --UPDATE We were working with Hanna and Will on a short-term rental. Will is aware of the complaint
We purchased a house through Jenkins and the service they provided was amazing. Though the purchase took longer than expected (no fault of Jenkins), Barbara was fantastic and so helpful whenever we needed anything to be chased. Would 100% use them again and Barbara couldn’t have been more helpful.
This is the third time we have used Jenkins to sell our properties and yet again I can not fault them. The marketing, the sale and after sale contact was exceptional.
Based on 40 verified customer reviews, Jenkins Property holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
