Initially, I was very pleased with the service from Just Energy Pty Ltd. The installation of the INGE Solar Geyser controller was smooth, and the team seemed professional and efficient. However, the experience quickly soured. The first INGE controller failed and was replaced, which was disappointing but handled relatively promptly. Unfortunately, the replacement unit also failed. Since then, the after-sales service has been extremely slow and unresponsive. Despite multiple follow-ups, Just Energy has been dragging their feet on replacing the faulty unit. This has been frustrating and has left me without a reliable solar geyser controller for an extended period. Overall, while the initial service was promising, the lack of reliability in the product and poor follow-up support has been a major letdown. I would urge caution when considering this combination of product and service provider.
I am unable to insure my system because they have failed to give me my COC certificate. Its been 6 months of calling and emailing to no response.
Great company to do business with. From the start, Henry's communication, advice and feedback was prompt and Just Energy's price was the best. I can recommend them for your solar requirements. Installation was done very professionally and very neat. Well done to the Just Energy team.
From first contacting Just Energy in March 2024, their service has been exceptional. Had an issue with a firmware update on my unit and they were very quick to respond and attend to the issue. Great communication throughout and and best customer service by far of al solar service providers I have dealt with.
Fast quote, decently priced, timely at site and professionally installed. The thing i appreciate the most was honesty, most installers come in, upsell what should be done and tries to overspec everything. They came in, gave honest feedback and quoted. Thanks!
All my expectations were met. I will definitely recommend their services to my friends and colleagues. I had a very pleasant experience with the installation team, they answered all my questions and inform me on how to use the unite. From where I requested a quote up till where the installation was completed, they put me at ease.
Dealt with Henry most of the time. He was open and honest, answered all relevant questions. They were prompt and professional of which the installation went seemless. Trust and believe the "after-sale service" will be as good as the "before sales". Let's wait and see, but for now very "happy" and "satisfied".
Excellent Service! Good communication in every step of the process, from the initial quote, to site visit and installation. Quote really competitive, the best I could find in Cape Town. Service very professional with a very neat and quick installation. Ruan was very professional and helpful during the installation of the system and answered all my questions and explained clearly what I needed and wanted to know. Henry kept communication clear throughout the entire process. I will highly recommend their services. Thank You
I would like to thank Just Energy SA team for the excellent service provided. I was very impressed with the professional solar installation that was carried out at my property. I will definitely recommend Just Energy to anyone seeking solar intsallation.
Just Energy was a pleasure to work with. Explained everything in detail. Was always on time and kept you informed. Went out of their way to assist with other problems. Will recommend them as a solar installer. Thanks to everyone involved for making this experience a good one.
Utter professionalism! Thanks to Henry and Rian we had a seamless transition. I will definitely use them again and refer them to friends. Thanks again! 🙏🏼
After failed local companies we are so happy to have found Just Energy!! I had no knowledge of what I was doing with Inverters and at no point did I feel that. I was informed of each step, super fast installation and my garage looks cleaner now than before they arrived! Great Friendly and professional team! Absolutely Great Service! Michelle du Plessis
Trustworthy business punctual & experience staff.
Just Energy has been fantastic with customer service and professionalism. From start to finish, the whole process of getting a solar solution setup and installed was very well communicated and handled. The equipment was delivered within record time and the after sales service has been extraordinary. I would highly recommend their service.
From the initial consultation to the final inspection, Just Energy SA was fantastic. Their friendly team explained everything clearly, answered all my questions patiently and completed the installation on time and with very competitive pricing which allowed me to stay within budget. I'm very happy with the increased efficiency and lower electricity bills. Thanks Just Energy SA!" I will definitely use their services again.
Based on 20 verified customer reviews, Just Energy SA holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.