Excellent service top quality and on time. Totally exceeded our expectations.
Have purchased from King Living a number of times now and always have a wonderful experience, quality of furniture exceptional.
Jane was really helpful and helped us with the delivery!☺️
Our furniture was delivered in a broken state.
Initially I was concerned that the store staff could not answer my initial inquiry. However since then I have had such supportive and timely customer service, from the Canberra store and then in particular from Carlyn, that I would recommend King furniture to anyone.
My experience ordering new covers for an older King modular couch was seemless. Aaron, provided me expert advice and extremely prompt replies via email. We had many email exchanges discussing product codes and tweaking my order. Aaron, always replied within the hour. I have been purchasing from King Living for over 20 years and I am never disappointed with the service or the products. 👏🏻👏🏻👏🏻👏🏻👏🏻
Excellent customer service from Maryanne, was very knowledgeable and made my purchase straightforward & painless.
Information was great and service
The sale and follow up service was of the highest order. Particularly Raymundo in the after sale service. We are also very happy with the sofa bed. Suits our house perfectly.
A guaranteed “next business day delivery” turned into a weeks-long and frustrating experience after our sofa arrived with mismatched fabric. What followed was a significant amount of wasted time on phone calls and emails trying to get answers, chasing promised return calls, and being given conflicting information. At one point, we were told the sofa was “out of stock” and that a replacement would take approximately 10 weeks. However, at the same time, the exact same sofa was still being advertised on the King Living website with “next business day delivery” available - making the situation feel misleading and inconsistent. This was one of King Living’s most basic sofa models - an off-the-shelf product with no customisations - and unfortunately the experience has negatively impacted our confidence in the brand. We were actively considering purchasing a more premium King Living sofa for another area of our home, but after this experience, that is no longer under consideration. While the sofa was ultimately replaced, it came only after considerable time spent on calls and emails trying to resolve the issue. Throughout the process, I also continued receiving social media advertising from King Living promoting the very same sofa that I had been told was unavailable. Delays and mistakes can happen, but clear communication, transparency and accurate information are critical. Unfortunately, this experience fell well short of expectations.
I think the customer should be warned that the assembly of our product - book shelving unit - requires the services of a qualified carpenter. It is no job for a handyman.
great, ordered online and inadvertantly ordered the wrong part, King Furniture reached out asked for the correct sofa nad then shipped the correct part.
Great service and friendly guys. Well done👍
Efran from King Living Customer Service was exceptional in resolving the issue for my client. It was done quickly, seamlessly & with a positive outcome. The best for all. Very happy. Thank you Efran.
The lady who looked after us was very professional and helpful
Based on 40 verified customer reviews, King Living Australia holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
