Stay away! They will keep charging you even after you've terminated your membership. I regret not having read the reviews on this page before because it looks like I am not the only one experiencing this.
If I could give negative stars, I would gladly do that. The app is a scam. I subscribed for a year for 150 euros in total (discount price), and I received a charge of 300 euros. Since 1 month I am trying to talk to customer service. No answer whatsoever. Don’t even think to start with it. I regret I didn’t read the reviews beforehand
It is extremely annoying and embarrassing how Lemonswan treats the customers. In my case, they didnt answer to my half dozen of Emails, asking for a reasonable solution and ending of the non-desired 24 month contract. They simply dont answer. But when somebody complains on this platform or other platforms, then they answer within 24 hours.... so fake these people and I would hope that this non-customer orientated greedy business model fails. It would be good for the society.
I signed up with LemonSwan in September 2025 and was surprised to find out afterwards that I had automatically entered into a 24-month premium contract with a one-time payment of more than €350, including something called a “Starter Package.” Although I canceled my membership shortly afterwards, I was informed that the contract would still run until 2027 and that early termination was not possible. This information was not clear at the time of registration, and the cost structure appeared much less transparent than advertised. In my opinion, the process feels misleading — users are encouraged to upgrade quickly, but the long-term financial commitment is hidden behind complex wording and fine print. If you decide to join, I strongly recommend: Reading every detail of the contract carefully before confirming payment, Taking screenshots of the sign-up and price information, And making sure you understand how and when you can withdraw or cancel. I sincerely hope LemonSwan improves its transparency, because this kind of experience leaves many people feeling trapped and disappointed rather than supported in finding love. In June 2025, the Higher Regional Court of Hamburg ruled against LemonSwan in a case brought by the Consumer Association of Baden-Württemberg for using unlawful contract clauses. I wish I had known this earlier.
One of the worst experiences I ever had. 1. It has 10.000 questions 2. It forces you to put a face picture which it does not allow you to delete afterwards. 3. There is no delete profile button because they want to keep your info to spam you. 4. The website has bots. It does not have moderators, it funktions on AI bots, which tells me also that those ghost profiles can be also bots OR victims who fell in the trap and paid. 5. It showed me 3 euro per month 50% offer but if you want to subscribe, it is a different price which is very well hidden. 6. I will talk to my lawyer about this situation, because there is no contact, no official email, no support, no delete button. I did not consent to your scam nor spam.
Never leave your data on this site! it's been a month since I deleted my profile and I get spam from this company every day. My rating is a nightmare! LemonSwans Answer - I won't contact anyone just stop sending your spam, or I will deal with the issue of where to file a complaint against you
I like the website and how information is presented, many criteria at the start of registration such that all information about other person is known. I highly recommend
I like this app
first there are hunnerts of questions to be answered. after all has been done and you wanna sign for a member ship; they show you offer of 50% and a price per months. at the same time there are additional costs that you must pay but not presented to be seen easy. if you pay via PayPal it's not shown how much you need to pay. only after you confirm the payment, you get an email with the additional costs of 139,95€. later on if you wanna chat with others the pictures are not show, but diffuse. so you don't even know whit whom you are chatting. that was too much for me, so i wanted to terminate the contract. that seems to be possible (don't really know how that will work out), but these 139,95€ will not be refund at all because of some services. crazy there is no transparency on this page and also the hidden payment via PayPal that you do not see the total price is should have been giving me alarm. i was missing to check this page first here :(
They just take your money, AVOID.
Based on 40 verified customer reviews, LemonSwan holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.