We stopped at LensCrafters yesterday for eye exams and to purchase glasses. The woman at the front desk was great, and the doctor was excellent. Up until the point of choosing glasses, the experience was very positive. My wife picked out five pairs of frames and I picked out five pairs as well. When it came time to finalize the purchase, we sat down with Tim, and that’s when the experience went downhill. Tim was rude, insulting, and repeatedly told us he had been a comedian at some point in his life. Unfortunately, the way he spoke to us came across as unprofessional and disrespectful rather than funny. The situation became so uncomfortable that I eventually had to walk out of the store. We had already invested several hours into the process, so we went to another LensCrafters location to finish the order since the exams had already been done. While we were there, Tim’s name came up, and several employees began laughing and said something along the lines of “Tim’s customers are here again.” That made it seem like this type of complaint is a common occurrence, which was very concerning. Between the eye exams and trying to complete the purchase, we spent nearly six hours dealing with this situation. My wife ended up spending $1,200 on her glasses there, but we left and went to another store where we spent an additional $1,500 just to finish what should have been a straightforward purchase. Based on this experience, I will not be using LensCrafters again. It’s disappointing because the front staff and doctor were great, but the behavior we experienced during the sales process completely ruined the experience.
I am extremely disappointed with my recent experience at LensCrafters. I attempted to purchase glasses and noticed that the exact same lenses and frames were listed at a lower price online compared to the price quoted in the store. When I asked the store associate if they would match their own online pricing, I was told that they would not price match the prices listed on their own website. This policy makes no sense from a customer’s perspective. As a customer, I expect consistency between a company’s online pricing and its in-store pricing, especially when it is the same company selling the exact same product. Being asked to pay more simply because I am physically in the store feels misleading and unfair. I believe companies should stand behind the prices they advertise and treat customers consistently regardless of whether they shop online or in person. This experience has left me frustrated and questioning whether I should continue doing business with LensCrafters in the future. I hope LensCrafters reevaluates this policy and provides better transparency and fairness for customers moving forward.
I visited the Appleton Lens Crafters Store with my Autistic son. Tana worked with us. She was kind, patient, understanding of his didability, explained each step of choosing glasses, like the fit, looks and style. She was great with me too. I explained my budget for glasses openly and she was very helpful. She explained the glasses that would be best for my son. When he sat down to get measured she gave him a stress ball to help with his Anxiety. If you need help choosing glasses Lens Crafters in Appleton with Tana is the place to go. All other employees were kind too. I just had most interaction with Tana. Thank you, Rebecca Jaggar
Terrible experience at this branch. Pray you don’t need the lab to change your lenses. Lab person does not work on weekends. You have to take time off from work to change the lenses. When I finally made it, they told me lab person is not working. They refused to refund me.
Location: 5535 W Loop 1604 N, San Antonio, TX 78253 We came in to get glasses. Next door was the actual Optometrist Clinic, so it made it very convenient as they were both covered in our insurance. However, a sales clerk ran CareCredit as a regular credit card rather than as the interest free promo. The Management was very quick to fix things. My husband returned the next day and we got two pairs of my Swarovski and my husband got Oakley wrap around sunglasses and regular script. The customer service was top notch. They are very busy, so expectations should be that they do not rush their clients. So being a little patient pays off greatly. Only one star taken off because I explicitly stated that it had to be run as the promo. Glasses didn’t take more than two weeks and one pair for me was available within days. I highly recommend giving them a chance. Yes, they are not the cheapest but they take care of you and have a decent warranty.
For online experience: Immediately after you order you can't make any change to cancel, and the return process is atrocious, you have to complete a huge survey and then return the item using their packaging and label.
I came in for help because I wanted my Burberry sunglasses tightened so they wouldn’t fall off my nose. At the store, I was welcomed with a warm smile, and the staff readily took my sunglasses to their lab. They came back with them fixed in no time — for FREE! ❤️ Thank you, Liberty!
I purchased the Meta Ray-Bans, and the glasses literally fell apart. I contacted customer service since they come with a one-year warranty, but they rudely told me there was nothing they could do and closed the case. What’s even more frustrating is that Amazon has the exact same Meta AI glasses for $299, while LensCrafters is charging up to $699 for theirs.
Never buy from LensCrafters. Paid $800 for prescription glasses . Coating started peeling before 2 years. Was told it can happen when really hot example being in a sauna . Was never told that at time of purchase and that has never happened before with glasses bought elsewhere for a lot less money.
Negative Review – Persol Frame and Lenses Purchase (CAD 704) We purchased a Persol frame with prescription lenses for a total of CAD 704 as a New Year’s gift in Lenscrafters store ( rue St. Catherine, Montreal, QC). Unfortunately, the frame we received was significantly warped. When we contacted the store, we were initially refused a refund. Instead of acknowledging the defect, the staff attempted to “fix” the frame on site. The frame was repeatedly heated together with the installed lenses for approximately 45 minutes and manually twisted. The frame was audibly creaking and appeared close to breaking. As a result of these actions: • The original defect of the frame was not corrected; • The lenses were damaged — the coating was visibly affected; • The lenses became unusable. When we expressed concern about the risk of damage, the employee responded in an unprofessional and dismissive manner (“don’t tell me what to do”). It became clear that the work was not handled professionally. Only after repeated complaints and insistence were we refunded the following day. Summary: • Defective product; • Initial refusal to issue a refund; • Unprofessional handling that caused additional damage; • Poor customer service. I do not recommend the LensCrafters shop for business. This experience cost us time, stress, and CAD 704.
Based on 40 verified customer reviews, LensCrafters holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
