Totally satisfied with the transaction with Lucidtoys. Very sturdy packaging, in stock Firedoll Zora arrived within three days. Very impressed with build quality of Zora too.
It is a real pleasure to deal with Neodoll and especially Lily. The customer service you offer is the best and the items I've bought are of high quality. I highly recommend Neodoll. Anthony
Since April, I have been stuck in a nightmare of back-and-forth emails with Lucid Toys — but to no avail. The first product I received (Zelex doll) was delivered in shockingly poor packaging, clearly unwrapped and unsecured. Within 30 minutes of delivery, I inspected it, documented the lack of secure packaging and defects with photographs, and requested a return. Instead of a fair refund, their returns process is designed to fail customers — accusing me of using the product when I had not. They even presented me with “evidence” of damages that mysteriously appeared after I sent it back, despite my own photos proving otherwise. The second product (Zora doll) arrived with the wrong fittings. After months of chasing, we agreed in writing to settle for £100, with the balance to be refunded — yet they have since refused to honour this. To make matters worse, Klarna — who I expected to protect me as a consumer — has been no help whatsoever. I raised complaints, but their so-called “buyer protection” is non-existent. Klarna sided with the seller, leaving me out of pocket, ignored, and without any of the protection they claim to provide. This behaviour is not only unprofessional, but in breach of UK consumer rights. Lucid Toys have failed to provide goods of satisfactory quality, refused to honour written agreements, and Klarna has failed to step in as a responsible payment provider. I will now be pursuing this further through legal action. Buyer beware: this company cannot be trusted, and Klarna offers no real protection.
2 products did not meet my expectation (prior to shipping) and when asked for a refund they got back to me promptly, politely and refunded my money in no time. I had a good experience with their support. Though, I can't say anything about the quality of the articles since they never arrived (due to my refund request) I feel that they handle requests fairly and in a professional manner
The products are fantastic, the standard of craftsmanship is excellent. This is equally matched by the service you receive by the team ,from dispatching your orders, to keeping you updated with the shipment status. The customer service you will receive is second to none. I will continue to make further purchases, and would recommend them without hesitation.
What can I say about the team and their products? Well, fantastic!!!! everyone and all products have been absolutely amazing. Ordering a doll from them has changed my life for the better. The support, honesty, professionalism and advice they have given, has been second to none. I'll definitely be going back to them for further purchase in the future. You won't be disappointed with their quality of products. Highly recommended. A massive thank you to all the team
I keep returning to Lucidtoys because they offer a wide selection of ready-to-ship, in-stock products at great prices with next-day delivery. Their customer service team has always been quick to respond, polite, and helpful. They have gone out of their way to add pre-order products to their system, allowing me to source custom items from their suppliers. For shipping, I believe the packaging is the factory standard used by the suppliers in China. My experience with the local courier DPD has been positive. I shop with confidence. Thanks for the excellent service. Highly recommended.
Good value, good stock level and product choice, rapid delivery. I have bought around 10 dolls from Lucid and I can't fault the value for money. However the packing could be improved as 2 of my dolls had very basic packing and were a bit grubby where they moved around inside the boxes. The boxes were perfectly secure and discreet externally but the packing inside could have been better. Also their customer services can be slow to respond (but always get there eventually). Clearly Lucid operate on a highly discounted pricing structure which of course is the main attraction for buyers - they are far cheaper than any other mainstream doll supplier, they have a lot of dolls in stock with a good choice of perfectly reasonable quality and do dispatch quickly - can't be faulted at the price...
I have bought 3 dolls from this site in the last few years and have always had a good experience with delivery and quality. Plus they are really well priced compared to other sites selling the same things. I would recommend.
This past month I've placed 2 orders with Lucidtoys and both have gone smoothly with the items delivered very quickly. I've actually purchased from them before as they are handy being here in the UK so I regularly check their web site, especially the reduced section where dolls that have been damaged during shipping can be picked up at a significant savings. So last month I ordered a lovely SM doll body that had some very slight damage that was an easy fix for me. Then this past week I needed some new eyes for a head I already had and knew that Lucidtoys had a decent selection of aftermarket eyes. I ordered 2 pairs which were delivered within 48hrs and when I contacted them to say that one pair was the wrong colour they immediately sent me the correct eyes which arrived 1st class the next day! So personally my experience has been positive and I will certainly be using them again.
Although I did get the item I was expecting, it was incorrectly packed, where the plastic sheeting was crumpled that left the back with marks and the buttocks flattened. Upon inquiry, they left a generic response and I had to follow up to get an update. The update they gave me was to provide even more pictures, as the images and video I provided were taken in "low light". They just waste your time to avoid responsibility. My fault really for buying from them.
Can't fault the product and packaging. I did order over the Christmas period but was in no rush. I've only knocked off a star because of UPS. Absolute tossers! They received the parcel 31st Dec. It shipped to depot on the 2nd Jan. I got an email saying delivery set for Sat 4th then that changed to Fri 3rd. Nothing turned up either Fri or Sat. Status changed to Delayed in Transit. Then it was delivered Mon 6th at 16:06 (I paid for a morning delivery), left at back door. Nothing there and I was in all day! Not carded, no notification. Neighbour dragged it round later that evening. Good on him because these things ain't light! Product is amazing BTW!
Bought a jy sex doll torso from them when it arrived I was shocked no entry holes in the doll what so ever tried everything to see if they were stuck together but no , contacted company they wanted evidence of what I've said I was so angry they did offer to send replacement but what's the point these are cheap Chinese knock offs do not buy them stick to tantaly or a official dealer.
Wow...i was sceptical being my first TPE doll, but Arielle is spot on. I bought a fire doll, full works arms and legs and stuff, but I didn't bank on the weight. 39kg didn't register to much with me as I still use 'old money' (giving my age away), I can judge a pound but no 1kg, my error. TPE is cold, bit like the missis so no change there, reason why I went for a doll as I didn't want to go outside my marriage but that's another story. The sculpturing of the face is very well done, gorgeous to gaze on, the body is also very good so I'm happy. You have to be fit though so a word of advice don't try the Kamasutra in one night, the effort after shifting the weight around develops brewers droop, stick with one position have a breather then go for it. The quick release head is a plus if one just fancies just a BJ. Cleaning and repositioning is a bit of a faff, and so is combing long hair and fixing with bands and hair pins (I just leave the missis to sort herself out) She's in the attic now out of the way waiting for the missis to go away again (that was one big struggle to get her up there lol) If you go for a full size doll you need to be a little fit, I will buy another but just the torso and head, about the weight of a bag of sand so easy enough to shift around. Thanks again, a good doll at a good price. oh...and mine came with a tongue but still trying to work out where it is.
The team at lucid have been fantastic. Great customer service and support. The price of the chosen product can’t be beat. I got a great deal and am supporting a UK business. Keep up the great work and thank you.
Based on 40 verified customer reviews, Lucidtoys holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.