I ordered their Collagen peptides. They charged my card immediately but tracking showed no action. After a week with no change in tracking, I called and was told the order would arrive in no more than 3-4 days. Nothing arrived after 2 weeks and my email inquiry was met with a rude, obnoxious reply. I went to my credit card company to challenge the charge. The company responded quickly to the CC company. Refund processed, but no apology from Lumine. May be good products but customer service sucks.
Customer service responded quickly to my email and helped me out with my order. Very pleased.
Quick and precise response! I appreciate it!
These really work, I was sceptical but I feel so much better after only a month of taking them
I wish I could give a lower score, product comes from china and now I have been charged again, RIP OFF, plus they are not accepting phone call. TOTAL SCAM
I was concerned that I had a recurring subscription and customer service assured me I did not. They responded quickly. I was impressed!
Had a query about medication I was taking.The response was immediate and very helpful.Didnt try to push the sale and was very responsible with their reply.Thank you.
Both my husband and I use the NAD+. Lumine Organics was great to deal with. The subscription makes it easy to keep NAD+ in stock. Their customer service was quick and very friendly.
I have had two different orders from Lumine which came quickly. I had an enquiry and it was dealt with quickly by a lovely lady at the office. I commend this business on great customer service and would recommend them. I will continue to order from them
Amazing customer service! I needed to cancel my subscription due to health issues and got an immediate response - not the usual “we will get back to you in 48 hours”. She was able to divert my shipment before it came. This product is still on my radar and worth a try if you are considering.
I only gave this a 4 star since I've only taken it a short while and don't know the full benefits. I ordered the collagen (all 5 types) after reading previous reviews, and recommended by my MRC coach since I'm on GLP. I'm hoping it helps "from the inside" while I continue to lose weight & exercise.
I order a bottle of magnesium, never authorized to get enrolled on subscription. I have been charged 3 time for this product and only1 time refund. I called my bank and to stop future payments I have to get charge $30.00 it is really annoying when they dont tell you will get subscribe automatically. I been email them and only one time someone reach out to me. I have 2 charges of $33.60 and no response.
Ordering was easy. The product was a little late arriving but customer service was very responsive. The oil smells wonderful and feels luxurious. Time will tell regarding hair regrowth but I’m optimistic.
I absolutely love my Lumine Magnesium complex as I have stopped getting cramps in my legs at night.
Just finishing my first bottle of collagen. I’ve noticed a lot less hair in my hairbrush, and the shower. I really like that I can just take two capsules instead of dealing with powder.
Based on 40 verified customer reviews, Lumineorganics holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
