What customers mention most
Overall, the trip was good. The only issue was that we booked for four people with kids, and we were told on the bus that children had to sit on laps during the ride. After I explained my concern, they allowed us to sit as originally expected with our own seats. However, this should have been explained more clearly in advance to avoid misunderstandings. I also felt there was a bit of pressure to purchase extra things during the trip, although that may just be my personal impression. The cenote was amazing, and the food, show, and Chichen Itza were all great. However, everything felt a little rushed. I would say the first stop could have been shorter, especially since they took us to a store and gave a very long presentation encouraging people to buy locally made stone products, which were quite expensive. Personally, I felt it was overpriced. They also mentioned not buying from vendors at Chichen Itza because they were “dangerous,” which did not seem true. You can find very similar items there for much lower prices, but of course those are not their affiliated vendors. That said, this is just my personal opinion
Staff was timely, very courteous and patient. We arrived to the hotel safely
Excellent service. Extremely clean vehicle, friendly driver, quick and smooth ride. I highly recommend them.
Transfer was ok.
It’s s vêtu good expérience
The tour guide, David was awesome....the driver was terrific!
When we got off the plane when out side to taxis station. Nexus tour was easy notice. The rep was friendly and professional. Wanted less then 10 mins for our ride.
My recent trip to Puerto Vallarta was easy and stress free thanks to Nexus tours. The transport to and from my resort was well planned and executed and at no time did I feel like I wasn't taken care of. As a solo female first-time traveller, I never felt unsafe and I thoroughly enjoyed every moment.
Friendly and professional.....on time and very good drivers....clean vehicles.
Efficient at communicating with us
Great service. Very friendly and on time
Transportation services provided by NexusTours were very timely, accomodating and comfortable. The staff were very polite and professional.
Amazing drivers amazing service 10/10
The Mobay lounge was amazing. It was well worth the $35 US paid to be in the lounge with comfortable seating, free drinks and hot buffet!
Pleasant and efficient
Based on 40 verified customer reviews, NexusTours holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
