Once you have paid, its a black box. no one to talk to, no response. u raise a ticket. when your order arrives, you realize it was a scam, you will get some of the products, and finally, you get 20% of what you paid for, if you are lucky. the plants a poor quality. they jsut dont send you what you ordered for.
I was a customer since 2016. They had good service back then. Even if some plants arrived broken or dead, they used to be replaced or refunded. In my recent experience I received 4 good plants and 4 dead plants. When I mentioned it to their customer care, they agreed to provide a gift card for only 2 of the dead plants. The customer care executive Siddhi Narke claimed to have sent it to my email. When I told her I did not receive it she said it takes 24 hours. I have sent several emails regarding the same but they have not shared any gift card. Their customer service has gotten soo worse and they are sending useless dead plants half the time and promising to reimburse half the dead plants and then going radio silent when we ask them about the gift card. Please buy from other trusted websites with better reviews.
Horrible experience.. order bunch of plants circa 2000rs that never got delivered as the consignment was misplaced by DTDC. After 2 months of follow up with DTDC they managed to locate and send the consignment back to Nursery live. Siddhi from Nursery Live team is not responding to my request if refund after n number of emails. Terrible company.. DO NOT buy from them
NEGATIVE ! SCAM! FRAUDS please do not order i wish I had to check reviews before.
I had a terrible experience with this website. They cancelled my order without my permission and never issued a refund. Despite multiple attempts to contact customer support, no one called me back or even responded properly. This is completely unacceptable and feels like a scam. I trusted this platform, but now I regret ordering from here. Be very careful before making any purchases — customer service is non-existent and they don't seem to care about resolving issues.
They are fraud.. offer to open a franchise of them. Take money . No paper work, No proper supply.. just scammers
fraud company. there were suppose to send hanging pots, money plant and 3 tier hanging set. they only sent 1 item. rest of the shipment was missing. after several followups they stopped responding to mails. nor have refunded the money. scamster to the core. never buy anything from these frauds.
Scamsters. They have sent some dead seeds when i had ordered for Neem Oil. Now they are offering 50% discount coupon and have advised me place order again. Dont get cheated by them!!!
I wouldn't even give 1 star if possible. Negative rating for this company. It's a scam. They sell dead plants and then don't reply. I had to comment on every Instagram post for days to end up getting noticed to get a refund from them.
Wide variety of plants and seeds
They charge Rs 80 for delivery and the delivery is too slow, they dispatch the items after 5-7 days and it taked 10-14 days to get your package. The customer support is the worst. They dont respond well and even if they do the respond after 4-5 days.
Very very bad experience. I ordered 4 verigated Jade and after 10 days, today I got 1-2 leaves tiny and damaged money plant (which I not even ordered) and which were not worth even Rs. 10 each. It seemed they plugged one small branch from a money plant and put it in a small 3" poor quality plastic pot with some soil and sent it. This did not survive even the delivery time. I paid Rs. 600+ for this? I could have got much better locally for 1/10th the cost. What I ordered and what I got! Full fraud. They are cheating and have no ethics. There is no review of what is the order and what they sending. Extremely disappointed. Beware please. Go to your local nursery and you would be much happy and can get better quality and cheaper and will not get cheated too. I regret my decision to order . Please be careful.I don’t want anyone else to get cheated.
Worst experience with this nursery brand. My 2500rs got wasted, I only got one plant delivered from DTDC. I have no idea about the other plants. Kindly don't buy from NurseryLive. They are scammers, my money got wasted. they won't respond to your emails and ofcourse they don't have customer support team to answer your calls.
I have ordered from nursery live quite many times when I lived in Mohali till last year. I have always got proper products. But since I have shifted in delhi this year and ordered from here, it's just a nightmare. I don't know such bad service is due to the specific area of their service has become pathetic from 2024 First time when I ordered, I received the wrong plant which costed much less than what I had ordered. Nursery live provided refund but in the nursery live account. So the next time I had to use that refund for purchasing from them only. So I ordered some more plants. This time they sent the shipment from two different delivery partners i.e. DTDC and Dehlivery. I had ordered 4 plants and a gardening tool. I just got one plant delivered by DTDC. The rest of the shipment costing around 700 rupees was with Dehlivery who are known for their pathetic service. So my package is not delivered till date. Moreover afterwards I got to know that it was nursery live's fault because out of the four items they had sent only one through Dehlivery. The rest of the shipment was never sent. I am putting so many requests and raising tickets continuously from last 15 days regarding my incomplete shipment. I have sent them all proofs. But no one is responding. They are causing harassment in this way. So my money got wasted. I am never going to buy anything from nursery live again
No seed germinate. Worst site. Never purchase.
Based on 40 verified customer reviews, NurseryLive holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
