What customers mention most
I ordered a fleece pullover jacket hoodie but the size did not suit me and because it was my first order they made an exception and let me keep it they had re-issued the new item in a different size so that I could be happy and receive my product in a different size and to be able to actually wear it! my Customer Service contact MIA was very nice and she kept in contact with me and notified me when my item was shipped out, she also followed up with me when the order was delivered!
I had difficulty placing my orders due to trying to change my email . Molly was extremely helpful in canceling my three duplicate orders and securing my refunds while placing one order for me. I’m excitedly waiting for my order to arrive. Thank you, Molly! Lynn
Ordered on February 8th 2026. No info since they took my payment. Scam. I am asking for a refund but I doubt I get anything. May 15, 2026 Allene Doggett
I had an issue with the colours of the tops I ordered. The issue was quickly sorted out. Thank you.
Worst experience I have ever had. My first pair of overalls finally shipped after months. My overalls were ripped down the side after the first wash and lost a button. They said they would send me a new pair. My original order was in January. It is now May and I received a package to replace the ripped overalls and they are not even the same jean overalls. They are a parachute material and are so large I cannot wear them!!! They are absolutely horrible.
I have ordered several dresses from PinkLaura and could not be happier. The compliments I get when I where them are great. The style is perfect and they wash and wear well.
Absolutely love the dresses; they are fun, bright and the talk of the town. Customer service was is amazing and very helpful. I recommend this company to everyone.
Wonderful company. I was able to exchange an item no problem. Great customer service. Love this shop
Excellent and quick responses
With my lost items, jamie reached out to me to help get my orders straight. She didn’t leave me hanging. Patiently explaining what had happened and get my orders. Sending me links that’s easy to follow. Thank you so much, Jamie fir your help
I had a shipping issue. It was delayed several weeks and not delivered to an address I was leaving. However it the problem was solved by Mia in customer service and is now enroute to the new address!! Cannot wait to receive it!!!
Great customer service.
The customer service is great. Super responsive. The dresses are a fun casual wear and great for travel.
There was a slight issue, I contacted Pinklaura and explained the situation. Their representative handled my concerns directly. And as resolution that I was happy with was offered. They made me feel that as a customer my concerns were important and that they wanted me to be happy with the company and their products. This is why I have given them the 5 star rating. I will confidently purchase from them again.
My purchase never came in the mail I won’t be ordering from here ever again
Based on 40 verified customer reviews, pinklaura.com holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
