Dealing with your representative Emma was so reassuring and helpful. She was efficient and considerate and it’s so refreshing to be dealt with well by this company. Would highly recommend the company and wish everyone well.
I have used your puppy pads now for a couple of weeks. I love them and my puppy loves and uses them every time. They are thick and comfy. I washed my first one yesterday and it came out beautifully. I will try it again to make sure still works, I used your laundry sheet. Thank you.
Emma was awesome!
Great product
Super quick response. And friendly. I wanted to cancel an auto - order but I got a response from Emma with a really good option, which I chose. She responded again super quickly. I really like their customer service model.
Good explanation of the product and good service after placing an order.
Within 2 minutes of sending an email to Puppy Pad customer service I received an acknowledgment and satisfactory resolution to my request from their associate Emma. Very impressive! I’m a happy returning customer as a result!
Very flexible subscription. Can change the delivery date to match my usage
I contacted the puppy pads site and received excellent feedback that enabled me to be successful after initial frustration. Through patience and the advice I received, the investment in the pads was well worth it. We (2 small pups and I) are well into transitioning to the outdoors.
Nice puppy pad, I have the brown with bones and think they look great in my kitchen where I keep my Mini Goldendoodle puppies water. Works great with my one kiddo, Gracie that loves to splash in her water. Easy to just pick up and throw in washing machine. You all are doing a great job, keep it up!
Love these puppy pads. They really work. Definitely worth the money
They are very easy to use and not hard to follow the details. My opinion is they need to make them odor free. Shipping was fast and really easy to do
Emma, in the Customer support unit, understands the issues with a new puppy and offers ideas and suggestions on how to resolve them. Her Quick response is greatly appreciated.
professional, respectful, and very helpful
Emma at PuppyPad was very helpful in resolving a subscription problem and in making very good recommendations to me for using PuppyPads with my reluctant dog.
Based on 40 verified customer reviews, PuppyPad holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
