Shawn was amazing. I had been hung up on multiple times and could not reach frontier. Shawn took the time to hear me out and fixed everything for me. I will continue flying with frontier because of Shawn.
Flight was delayed about 5-6 times causing me to be stuck in airport fir 22 hours. To add to it my luggage did not make it to my final destination and I'm having to wait 3 days until the next flight to get my luggage. I called the number to speak to a live representative. He rudely stated "this is ticketing, you will have to call customer service" and hung up on me. Apparently they talk to you live if you're purchasing a ticket but only via email if you have a complaint. I'll never fly Breeze again and I recommend others to select another airlines. The eventual flight was good with friendly attendants but the communication in thar to issues before the flight and after are terrible. They could have canceled flight after second or third delay to give customers time to find other means not at 2:00am from an original 3:00pm departure. Now I'm without my medical device needed to sleep for 4-5 days. Also Breeze site has no access to customer service.
Kash helped me to book the tickets.
Johnny was very professional, curtious, annd very patient with us. He answered all of our questions. We would absolutely recommend him to any one in our family & friends. We feel he certainly enjoys his job. Johnny is definitely a plus to your company. Ada& Richard Mayer
Sera was very helpful to solve the problem
Today I had to change a ticket and a very nice lady by the name of “Jade” help me do this. She was very helpful and nice.
Kash helped book our flight
Tiana was wonderful
My name is piana
Steven help to book the reservation air line.
Johnny was a great help and answered all my questions on June 25, 2025.
Victor was very helpful.
Eddie was great he helped me and my family with our flights that were changed by y’all he was nice and I appreciate him
the sales agent helped me to book flight with discount
Roy was excellent support
Based on 40 verified customer reviews, Red Umbrella Holidays holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
