It is very frustrating , they sold my givenchy bag and payment have not been forthcoming. Their responses are slow. Has anyone had any success? I will never trade with them this way again, too painful and frustrating. Anyone had any success
To be frank, does it help if report to police? I faced the similar issue not getting paid.
Same case here - sold a prada bag but never received the payout from it (#160521). No response when I emailed them and texts left unreplied except for one time when they gave the same template answer that finance is expediting. Will be making a police report in Singapore by the end of the month if the payout is still not received.
We have been selling on Reebonz since many years, but from Jan 2021 to today, Reebonz has STOPPED PAYING COMPLETED ORDERS. We did have been slow with payments in the past, but now NO ONE is replying to emails, WhatsApp, Instagram. More than 20 orders have yet to be paid. Without Words.
White glove # is sold and pending payment since 23 March 21 (already 4 months passed!). No respond from Reebonz since 13 Jun 21 that promised the payment by end of June till now still no news. Can anyone advice me what should I do now? report to police straight away? or what else can I do?
I've 2 items consigned and sold with reebonz singapore in June. To date I've yet to receive payment. They have been silent on the whatsapp and email front refusing to reply. According to other reviewers, it seems that case does not handle such cases. Can anyone suggest which avenue can I seek recourse with? Also, who in Straits Times can I approach on this issue?
I would give it a 0 star if I could. Similar experience with everyone here, consigned a few items 155594 and 152729 and they owe me payment for more than 100 days. They are not responsive and will lodge a police report if I do not hear back by end of the month.
Hi,I have same issue for reebonz not paying overdue payment, now they don’t even bother to reply my email.
Omg Reebonz... When am i going to get my payment for White gloves ID: #157910, #157898.. This is ridiculous!!! There are so many reviews about payment case... can u all please DO A PROMPT payment.... If I'm not able to get my items paid by these few days... I will lodge Police case on u already! This is CRAP!
I have two items sold with Reebonz White Glove, one was on 28-March-2021, another one was on 04-April-2021, #158084 and #158085 respectively. Despite sending numerous emails and WhatsApp messages (started in May when the 20 Business Days period was over and nothing received) to them asking for the payouts, I too, like everyone else here, received templated replies that Reebonz will expedite to their Finance team and the payouts are released in batches. It's been 3 to 4 months since and still no money received. The last WhatsApp message and email sent to them last week, I didn't even get any response on either platforms. I've since filed a report with CASE Singapore. Whatever cash flow problems Reebonz is experiencing, this is not something that consumers should bear. We consigned items for Reebonz to sell on our behalf and a cut is taken out of the items sold as well. It's not like the company do not earn a cent from the transactions. I expect to get my money, every single cent of it promised and agreed when the deals were sealed, and at the soonest because it's been owed long enough. If Reebonz still fail to transfer me the money that's been owed for more than 100 days now, I'm bringing this to the Police. Updates (22-July): Unfortunately CASE Singapore is unable to handle reseller issues, I've since filed a police report and also written to the Singapore Press!
I have an extremely bad experience with Reebonz. My bag was sold on 6/5/2021 (6 May) case number 210506-000002 and the payment was supposed to be within 20 business days. After many chasers, there is no payment made. Not to mention that Reebonz has been ignoring my emails on visibility for payment now. Unbelievable. I’m tempted to make a police report. Definitely not dealing with Reebonz ever again.
I wish I could give ZERO star! I bought a Prada City Calf shopping bag in 2015. That was the first time I shopped online with Reebonz so I had no experience with this company and I wished I have read their reviews here. Two days ago, I put the Prada bag at eBay for sale. eBay took off my ads overnight - the reason is the Prada is a COUNTERFEIT. In another word, Reebonz sold me a FAKE Prada which I paid nearly AU$2000 for it. No wonder I found that the card description didn't match the bag when I prepared the sale on eBay. Now I can't sell the bag as it worth nothing. Reebonz is a fraud!
Reebonz Singapore is not refunding. I purchased a bag ($2800) on 23 April and received it on 27 April. Thereafter returned it on 30 April and received an email on 06 May stating the refund is being processed and will take up to 30days. It has been more than 9 weeks and no refund (single cent) at all to me. When I followed up with them on the refund, they give us the same reply " either will get finance dept to expedite or system upgrading " and no single apology from them. Finally today I made a police report. Shall see when they going to refund my money.
Like the others before, Reebonz has remained mum on the money owed to me since May. I put up 3 items for consignment and things did not go well. They first claimed IT upgrade problems, but now on my account dashboard, it's been "pending payment" for months. DO NOT BUY OR SELL without reading our plaintive comments. There seems to be no outlet for our complaints so I'm next heading to the Singapore press where hopefully someone can investigate. Their NASDAQ woes aside, it's just really pathetic business ethics. Just come clean on your cashflow issues, will you not? Overall, kudos do their PR and crisis management team for keeping them 'clean' and off news portals. Well, at least someone is raking in some money and it's obviously not us, the little consignee with the little voice. White Glove #15WXYZ. 10 Jul: Contacted local newspapers to ask that they investigate this fraud. Will pursue a police report against Reebonz next. 12 Jul: Yup, as per Reebonz's comment after this review was published, they indeed 'contacted' me via email, but, sure enough, it was an insincere template response. Do better than that, Reebonz! 13 Jul: Happy to inform fellow frustrated Reebonz customers that the SG press has responded! I have given them my version of events. Please do reach out to them with a similar cautionary description of the facts so that they can (hopefully) file their story. Part of me is wondering how much longer Reebonz can afford to ignore us once-loyal customers. Just do the right thing and pay us what you owe us. To think that I once spent a 5-figure sum over a year at Reebonz. Disgusting. Let our little voices rise today. 19 Aug: Finally! Resolution! Reebonz deposited what they've owed me into my bank account. Took them 3 months and a bit. 24 & 25 Aug: ChannelNewaAsia, Today and Mothership run articles on the complaints made by both buyers, and sellers, against "luxury marketplace Reebonz". When interviewed, Reebonz pathetically blames Covid and their Finance Dept (again) for falling behind. As if. The gall. And my sympathies to all finance folk out there for being the fall guy. It's Lim, Lim and Han that need to come clean on what is indeed happening with the business. No doxxing, please. We are better than them, and that. All the best to the rest. If it is indeed true that the once-hallowed Reebonz building - now a desolate shell, by online accounts - has a writ of summons plastered on its glass doors (as reported by someone else posting here on Trustpilot), then I'd suggest making a police report. Fingers crossed, if it perchance ever does wind up, you might have course of action as a creditor.
I returned a bag in April and received an email on 19 April stating the refund is being processed and will show up in bank account within 30days. It’s been almost 3 months and still not a single cent has been returned to me. Everytime I emailed their customer service it’s always the same reply, “I will get the finance department to expedite.” Just like how they reply to reviews here, always the same message. I just went and looked through their website. So few items on sale. Makes me worry that they are going to close down soon and I’ll never get my money back. It’s been a horrifying and stressful experience. I really hope they give us back our money soon.
Based on 40 verified customer reviews, Reebonz holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
