What customers mention most
Very knowledge and seemless purchase process. Would buy again.
Nothing but a shambles from the word go. Delivery date note kept. Communication a nightmare Would never use again.
We have used roof glaze on 5 occasions now and the experience is always good
We have been dealing with Roofglaze Rooflights Ltd for many years now. Always courteous, professional and they have a solution for almost everything involving Skylights. Capable, efficient and a pleasure to deal with.
Good people. Good service, good quality and on time
Excellent customer service. Detailed delivery instructions. Great communication. Light well arrived super speedy.
Roofglaze are very easy to deal with, the quotes are provided quickly, the whole ordering process is seamless and we are always updated with the progress of orders, Figen in transport is always accomodating and goes above and beyond when assiting us with deliveries, Rooglaze is the only place to go for any roofs!
Excellent service
Always good and to the point and very effective on delivery details
Great communication and glass unit very well made. I had to reschedule delivery, sent an email and got a reply within an hour with new delivery date. Slight problem with the upstand not being delivered with the unit. Told delivery driver, he contacted roofglaze and I recieved a phone call from them very quickly and lady had one dispatched. Unit has now been installed and looks great.
Very good product good communication Always there to answer any questions.
You are asking me to reflect on your service but my purchase is not scheduled to arrive until 9 June!
I am over £500 out of pocket thanks to being provided with erroneous information regarding delivery dates and having been sent damaged glass twice which I have also had to pay to remove/dispose of. The replacement glass is also damaged and despite me alerting them to this and providing pictures on the same day it was finally delivered (late), the supplying company are refusing to provide any compensation for the damaged product despite the legal obligation to do so as per Sale of Goods Act and Consumer Rights Act. Currently seeking advice and considering taking to small claims court.
Brilliant service from start to finish,roof lantern arrived exactly on time,packed really well and a fantastic bit of kit
Ordered 2 products. They came on time and the delivery method used was fast and communicative. Products were as described, very good value and are now fitted, customer delighted.
Based on 20 verified customer reviews, Roofglaze holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.