What customers mention most
Quick delivery, well packaged and a great price, hopefully they’ll be back soon!
Brilliant website great service highly recommended
excellent service, superb quality, brilliant **********************************thankyou
Always a pleasure.
Two orders in last few weeks. Good prices and easy tracking. All packages well wrapped and all records arrived in perfect condition.
Reliable seller, will buy from again. 5☆☆☆☆☆
Shocking. Placed many orders in the past, without any issues. The moment I needed to get in contact with them last month though resulted in whoever the muppet is who responds to the emails, to get abusive. I was horrified! Avoid!
Awful service. No communication for weeks then receive derogatory abuse via email after seeking charge back from bank due to their negligent customer service and selling faulty goods. Avoid.
Awful customer service and attitude! Avoid and save yourself the hassle of their disgusting email replies. Their reviews speak for themselves!
Awful service, bought a vinyl on preorder that got delayed without my awareness, when asking for an update received a snarky comment in reply saying there was no need to be rude I was told to ‘f*** myself’ genuinely shocking
i will not use this company again the customer service to say the least is next to nothing, not taking my complaint seriously responded to in e-mail complaints in a dismissive manner purchase was placed on 30th march for the all American rejects lp "move along, a failure to also disclose they were using the courier company evri this is an unacceptable timescale for delivery and unacceptable conduct towards a customer they were given an ultimatum yesterday to get their finger out of their behind and have the item here today by 4 pm and i am not being taken seriously they received the purchase cost in a swift manner yet they have zero respect towards customers, i will not be using them again and would not recommend them and further more should the product not be here i will be classing this as fraud and performing an indemnity against them
The record took 15 days to arrive from purchase. I sent a couple of emails asking for a delivery date as I'd heard nothing sunce the confirmatory email and received no response. When the album eventually arrived it was not as I ordered. It should have been on clear vinyl. I see no point contacting them as they don't respond. Terrible customer service.
Good website for ordering vinyl. Arrived well packaged.
Not a great experience. Purchased a record. No contact or update from SOS records regarding expected delivery. Only after chasing them for an update did they cancel the order due to no available stock. Poor service.
Very poor experience with Save our Souls, bought an album but when it was delivered by Evri they didn't knock even tho' I was in all day and it was left in full view of anybody walking past, when I got confirmation of delivery from Evri which was nearly 2 hours after I went to get it but nothing was there. I have been in touch with Save our souls on a number of occasions about how to rectify this problem but no one seems to want to reply to my emails. So at the moment I have no LP and I am out of pocket to the tune of £30 odd quid. SHOCKING EXPERIENCE Good luck to anyone who buys from this shop because if you have any problems you'll be on your own you'll get no joy out of these.
Based on 31 verified customer reviews, Save Our Souls - Records & Clothing holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
