School Guide has been an invaluable source of information and advice at each stage of my children's education. Having all the relevant data in one place made comparing and choosing schools a lot easier. My youngest is just about to leave school and I'll miss going to your website for the latest educational news and parenting tips.
**UPDATE** The day after my review here, I got refunded and got 3 replies from 2 people as well. Victoria, the founder & CEO of schoolguide, had sent me a nice informative email about why cancelling my subscription got delayed, and how she is trying to sort out this problem currently to avoid such cases in future. Hence, I updated my review & upgraded the rating to 4 stars. **Original post** Again the same issue as with the latest 2 customers here, Mathi & yt.S. I AM NOT ABLE TO CANCEL THE SUBSCRIPTION. I had sent an email to contact @schoolguide.co.uk asking to cancel my subscription, as per their own instructions on the website. Only to be surprised the other day that they took the renewal fees from me. I tried calling their number, only to find someone answering who was run out of vocabulary and kept saying "Sorry, I don't deal with subscription, and can't help you" in a very cold way, as if she was used to such calls. I tried to explain that nobody is replying to my emails, and she kept repeating her sentence again and again in a monotonous voice! I sent them another email with all the details and asked them again to cancel the subscription and refund me the new month fees they took from me after my email, and again NO ANSWER. As I mentioned earlier, it seems like I am not the only one who is going through this. Please avoid them, till they sort out this situation! And in case they see my post, and reply here. My email is aboelella2005 and it is gmail, and I had sent you cancellation email on 20/05/24 at 12:56, then another one same day at 15:24. Then another email on 21/05/24 at 15:12.
[Latest update] It turned out their previous reply was filtered by Yahoo. The Apple Pay pre-authorized merchant list could be misleading, still shows the monthly subscription. I will remove it manually in this case. It would be good if they could introduce self service UI for subscribe/unsubscribe, so no email is required. [Update on 25th March 2024] It's promising that they responded swiftly to the Trustpilot case. However, they've also requested genuine experience verification from Trustpilot. Trustpilot's system notified me that if I don't act on the verification within 3 days, my post will be removed. I already completed the verification process and also reached out via email to Victoria from School Guide. Now, we wait to see their next move. [Original] I found myself in the exact same situation as Mathi. I attempted to cancel my subscription two weeks ago, only to discover there was no readily available method to do so. I've been making monthly payments through Apple Pay, assuming it would be straightforward to request cancellation through them. However, Apple Pay informed me that revoking payment for pre-authorized merchants isn't possible, and I would need to contact the merchant directly. Upon visiting the website, I attempted to reach out to their customer service via phone, only to find that they do not handle cancellations over the phone. The only avenue for unsubscribing is through email. I promptly sent an email to contactAtschoolguide.co.uk but have yet to receive any response after two weeks. With another charge looming, it's highly probable that I will be billed again soon. I'll continue to monitor the situation and provide updates here. If the issue remains unresolved, I'll have no choice but to involve legal counsel to rectify the matter.
I would recommend School Guide to any parent to help with the decision making process of choosing a school. The website makes all the information very clear and easier to make comparisons between schools.
Thank you very much. You’ve helped us to choose school for our daughter. The website provided all info we needed. Moreover the customer service team was very professional, responsive and helpful. Sure I’ll use it again for the next school choice 😀
The school really helps all students and is the best environment for learning I really think you should choose this school.
The information and comparisons are all very useful and comprehensive which has helped me a lot in selecting the best school for my child. Thank you so much to School Guide.
I found the app really useful when reviewing local schools as part of my daughter’s primary application. I’m not originally from the area where I live and didn’t have any anecdotal experiences from others to draw on. The app helped me understand the various catchment areas, parent feedback, and how each school is performing, as well as allowing me to create comparative reports. I have recommended this app to other parents and won’t hesitant to do to others in the future.
This website has been incredibly helpful, well worth the money we spent on our subscription. We are relocating and had very little local knowledge. We were able to base all the house viewings we did on the comparison results we could access through School Guide and have now bought a house near a very good secondary school as a result. This house choice and move would have been much more difficult without it - thank you for giving us more confidence in our move.
the information they have on this site was invaluable when it came to choosing a school for our daughters. we were moving to a new area so their catchment maps took all the head ache out if choosing where we needed to live to be sure if getting the primary place we wanted
We weren’t sure where to start when our daughter was going to secondary school and came across School Guide, we found school websites all sounded the same and couldn’t really compare schools like for like without digging around for it, this really helped us compare everything all in one place and gave us a good flavour of what was available in our area, it was an excellent starting place and found the parent reviews super helpful.
I have found Schoolguide so helpful when looking for the right school for our son in our new home. It has really detailed info about all the schools in the area and is right up to date. Highly recommended.
Valuable information which was up-to-date and very helpful when researching schools
Do not join this subscription! They will ignore all emails to cancel and you will continue to be charged! Edit- I would also like to add that the company have now claimed that I was not a genuine customer in order to get this review removed, even though I have emails directly from the owner/manager herself. Please avoid at all costs.
Very slow to cancel my subscription, however the service provided is excellent.
Based on 40 verified customer reviews, School Guide holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
