Started and am still happy with the way the Group is looking after is.
Well was installed fast performs well cheaper power and installers were great and told me all about it and what i needed to know great
Order number 306358 Excellent service , smooth process and the outcome of the product is fantastic
For us the experience was all positive. Friendly staff. Great follow up. Plenty of pre contract information and follow up. Professional friendly technical installer. Great service. Carol M
The Battery Installation team were very fast and efficient. They did a fantastic job. Highly recommended The Solar Battery Group.
Installation team arrived on site at the agreed hour, worked as an experienced team. The installation was completed in less than 3 hours. On completion the site was left clean and tidy. Basic explanation on how the batteries worked. Overall very satisfied.
Fast, easy and professional interaction with tradesman. He tidied up afterwards and left the site as he’d found it prior to the work. Excellent.
I leave this, my 1st ever one star review, in the hope that others might avoid being misled and coerced in the same way my 75-year-old mother was by Solar Battery Group. My mother originally paid a deposit for a 5kw battery for her existing 10-year-old 1.5 kW solar array and began the wait for installation. After a couple of months, my mother was contacted again by the Solar Battery Group to say that they could speed up installation if she moved up to purchasing a 10kw battery installation. She was assured that her existing 1.5kw solar array could charge the 10kw battery - this is coercion used to close a bumped up sale to an elderly woman who did not fully understand the details of solar arrays and batteries. Added to this, her 1.5kw system could never have charged a 10kw system when calculated with usage data based on industry standard calculations. Especially given that her system is 10 years old, so running at a loss of 10% efficiency due to age. This begins to look like a lie told to convince my mother to spend more with Solar Battery Group and demonstrates that the Solar Battery Group deliberately sold my mother a product that is not fit for purpose. I have tried contacting the company to resolve the issue three times over 2 months with 2 different staff members. They have not returned my calls. I have now lodged a complaint with the Office of Fair Trading. I would suggest avoiding this company for anything solar-related based on my experiences.
Solar battery experience, efficient installation, pleasant staff, excellent outcome Shelley Friend
Process very easy anf all steps explained instal day all explained place left tidy after and all app use explained.
Everything was organised for me so it made the installation smooth sailing. The installer was very professional and show up on time and did a fabulous job.
I had a battery from Solar Battery Group installed in January this year and have been really happy with the process of purchase, installation, support and performance. I’m also happy with the app, which is easy to read and understand. Jan
While your sales team and installation team were great, and I have already given them a positive review, my experience with your after sales technical support process has been very different. On calling the 1300 number I got a call centre person who could not answer my queries and your system apparently prevented her from connecting me to someone who could! Instead she acted as a go-between, which took over 20 minutes (after the 25 minutes waiting to get through), and still could not address my issue. I've emailed you over a month ago to ask for a call back... silence.
SBG were helpful throughout the whole process of getting our battery ordered, installed and up and running. Ben 309044
I’m happy with the service and results. I now have a solat battery and credit on my electricity.
Based on 40 verified customer reviews, Solar Battery Group holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
