Spa Medica was recommended to me by Vision Express. They first sent me an appointment on a no~reply email, for a time early in the day that I cannot reach by public transport. Then they sent me three emils to enter my data, but every time I filled out the long form, it failed to connect at the end. I then phoned them and said that I wanted to cancel the appointment and did not want their service, and the person I spoke to said that it was done. A couple of days later they phoned me again to offer me an appointment. When I said that i did not want it, they asked me for my personal details and said they couldn't cancel my appointment without me giving them all my data. I said that I do not have a relationship with their company and to please stop contacting me. A few days later they sent a robot to phone me on a no~reply call, to tell me that they are going to reschedule my appointment (that I have already told them that I do not want). I tried to phone them directly but the phone number online is not functional. Eventually I got through on another number but it was a robot again. I left a message asking them to stop contacting me. This company uses an automated system that does not work, and then it harrassed me to comply with what they wanted without giving me the means to respond. This shows utter contempt for their customers and I will never use a company that uses such tactics. In fact I will avoid any company that uses no~reply communications. The only reason for them is to try to control the lives of customers without allowing them to respond, and to put people out of work. The whole thing could have been dealt with quickly by hiring a human to answer the phone. Instead customers have to waste time dealing with their inefficient systems.
I don’t recommend this eye hospital. I had cataract replacement on both eyes both had problems after surgery last year with The second eye I was discharged with dreadful black spots I was told I would get used to it well I haven’t in fact it’s gotten much worse it is now like looking through gravel. I made a complaint and was seen again at Spamedica hospital almost 2 weeks ago. They said there was nothing they could do and was going to refere me to a local hospital. THIS HAS NOT BEEN DONE. I AM NOW HAVING TO MAKE AN OFFICIAL COMPAINT. Go to your local hospital for catteracts Spameica is like a conveyor belt. Absolutly no interest in patients
I would like to thank all the staff at Spamedica in Wokingham for a great NHS experience. From arriving to being discharged. They explained in detail the procedure and put me at ease for my 2nd cataract surgery. Dr Sarit was talking and explaining the procedure to me while I was having the operation, she was even singing along to the radio which created a calming and relaxing atmosphere. The operation was over within 15 minutes and the whole experience was pain free. One day after my surgery I have no pain or discomfort and I can see clearly now without glasses. I can't praise the staff enough for a great service and I would highly recommend them.
Got referred to Spa Medica Worcester clinic. Went for pre -procedure assessment for laser treat following my Optician referring me to them after my 22 monthly eye test. I found the staff lovely, friendly and professional, as well as efficient! I get my procedure done in June, so will give review on the outcome .
I had an assessment for NHS cataract surgery at SpaMedica and was informed that they could offer me suitable surgery. It transpires that SpaMedica had noted a particular complication that they were not qualified to correct but did not inform me at any stage. Surgery went ahead and my sight in one eye is now substantially impaired. No solution has been offered by SpaMedica
My first op seemed quite rushed, compared to my visit yesterday! The surgeon explained everything that was going to happen and he was so gentle and very professional, l was waiting for the scratchy feeling in the eye but this has not happened, l even went out for a drive today, not even 24hrs and my eyesight is brilliant, thanks to such caring and professional staff at SpaMedica Bexhill Sussex,
Had 1st cateract done 16/1/26 2nd was told other eye would be 6 weeks later by Spa Medica. 17/4/26 (12 weeks) still waiting and having significant problems as there is such a huge difference between my eyes that glasses are not possible to allow "normal" vision. Regret ever trusting Spa Medica and wish I'd just bought new glasses
Had the op 2 yes ago on both eyes , it lasted 2 yrs before the right eye started clouding over , Followed by the left eye , this time I had the pre op and elderly woman said look at the screen , I said I can't see it , the test starts with the large letter first I said I can't see it but she just carried on after the tests I then asked the 30 something on the front desk how long before the op , all she said was I don't have any listings , at that point I gave up . I'm 78 live alone stopped driving , but had to use my mobility scooter to get some food , with no periteral vision I hit a set of concrete steps damaging my scooter . Today phoned up to see when I would get the op and told 5 th of June so more months . When phoning your meter with a robot who keeps telling you , you can go on line , The fact that you can't see a screen does not come into it , your then told to get a call back , problem is you waited for 10 + minutes for anybody to answer the phone and if nobody is there to answer the phone who is going to call you back . I asked a out transport but was told 8 would have to go onto a list , I declined that one as she said you did not have transport before . There was also problems with finding out about my second referral , first time I called I was told they don't have it so I had to check with Specsavers they said that had , then checked with the doctor they said they sent it on , they seem to have admin problems . This time I asked if they got it and it was another long wait on the phone before they said oh yes we have it . I asked for a date for the op on on my left eye but was told I would have to wait until my right eye op had been done , so although they have all of the tests anyway they would not give a date for that one . It would seem there are a lot of people who had the op but it did not last and they had to go back for another op . Over all taking into account I can't read my mail or a watch or a screen without a magnifying glass and can't drive or use my scooter I was expecting them to be more helpful about dates and transport , So now hoping they don't cancell my o Coming op in June as they do seem to do last minute cancellations . As is I will keep taking my letters down town for the citizens advice to read for me ! If there are any mistakes it's because I can't see without using a magnifying glass .
I had Cataract surgery over a year ago at SpaMedica Manchester. All went well and staff were all excellent ! However , occasionally, ‘ frosting ‘ takes place around the new lense , and requires YAG Laser treatment . This was done this week at the SpaMedica Clinic in Sale . Again , friendly helpful staff , particularly the Laser Operator, who managed to return my sight to what it should be !
I have yet to have the pleasure of visiting SpaMedica despite the recommendation from Vision Express. My right eye is below DVLA limit. I was referred to SpaM for cataract surgery in late January, and given an appointment for 6th March. Returning from France on 5th March for that appointment in Cambridge I got a message to say that it was cancelled and a new appointment set for 14th April, 5+ weeks later! After calling three times and narrowly missing a chance for 2nd April (it was taken by someone else online at the same moment), I was finally given on 18th March an appointment for 10th April but in Wembley, to which I must travel. Why is there not a priority list for those like me whose appointments are cancelled at short notice? Better still, a call-back service to make us feel more wanted? UPDATE - I did receive a call on Tuesday 24 March from Sheila P in Cambridge with an appointment for 31 March. I've added a star pending this welcome event.
From assessment to discharge after cataract surgery, Spa Medica Coventry staff were very efficient and caring. Being somewhat apprehensive about the surgery, having very sensitive eyes, I felt hardly anything in my eye and my fear of seeing the surgeon's actions etc with my good eye were fully allayed. I couldn't see anything! The surgeon's chat with me before surgery was very useful and excellent.
I've had my surgery over a year ago. From the start I had problems. Infection, blurriness. I've seen them but they always have a good reason and who am I to disagree. Since then I've had difficulty seeing specially towards dawn. My eyes gets very tired and everything blurryThat was to correct my nearsightedness. Wearing varyfocal glasses and now I can barely read or see this message I am writing. I have my yearly appointment with my optometrist today wish me luck my eye haven't deteriorated within a year . To be honest I wished I never had it done.
Having following my wife who had both eyes done two years ago I was still very apprehensive but my fears were unfounded as from the start in reception to my discharge everything was of the highest standard with each stage of my procedure explained with friendly staff. It was only three days ago that I had my cataract surgery but I alrady see a difference in my vision. Thank you to all the staff at Spa Mecica Preston.
I was very impressed when my first eye was done. However when my second eye was done 3 months later I was less impressed. It was obviously a busy day with 25 operations but I felt rushed and there was a distinct conveyor belt feeling. Certainly the staff were much less friendly and caring. Their job was get you in and out of the door as quickly as possible, no tea or coffee this time just a glass of water if you want it. No follow up in 4 weeks this time just phone your optician on Monday and make an appointment with them in 4 to 6 weeks. Unlikely I would recommend to family or friends. I should add that the eye has given a lot of discomfort ever since and is far from healed.
Had a cataract removal procedure carried out at the SpaMedica hospital in Wokingham on Friday 27/02/26, and what a pleasant experience it turned out to be, it was the complete opposite to what I had been expecting, all the staff were professional people, very friendly, and treated me with respect, and the surgeon who operated was very experienced, so I didn't receive any pain throughout the cataract removal, in fact it was fairly comfortable at all times during, and I would certainly recommend SpaMedca to anyone who may require their services in the future.
Based on 40 verified customer reviews, Spa Medica holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
