What customers mention most
My domain got deleted and im still being asked to provide the same information over and over
0/5 stars if I could. I run a small insurance agency and chose Squarespace thinking it would be a simple, professional solution. It has been anything but. Settings are buried and illogical — I spent way too long trying to find basic options that should take seconds to locate. When I tried to sell a digital product, Squarespace defaulted it to a physical product and started demanding a shipping address from my customers, blocking them from completing a purchase. There was no clear error explanation, no helpful prompt — just a dead end that made my business look unprofessional. For a platform that markets itself to small business owners, it does a poor job of making commerce intuitive. You shouldn't need to troubleshoot your website builder just to sell a simple digital product. If you're a solo operator who needs things to just work, look elsewhere.
The worst costumer service I’ve ever experienced
I am not a Squarespace customer, have never been one, never plan on being one. However, I got charged for it and do not like the fact there is no live person to speak to.
Very helpful team!
I spent so many hours, trying to figure out how to create my own website on Squarespace and then eventually gave up and created one on Google website builder. But then when I tried to get my domain, I was unable to access it and got the runaround between Google website builder and square space. So I ended up paying someone overseas $300 to help me set it up for me on square space. It is not very user-friendly for older people like me. Google website builder was so easy for me.
There was no one to answer my questions. You suspended my account for whatever reason. And then I was fooled into a "Just Ask" company that I thought was you, and they charged me $70 to tell me what the problem was, but no one could fix it. I'm currently looking for another provider, and I will NOT recommend you.
Overall I enjoy having my website hosted through Squarespace, however, there are many functions that seem to be a strong pull for e-commerce businesses like mine to operate on Shopify. I am looking at potentially starting another business and I think Squarespace would be a better fit for that because it is more of a service-based business. I will say that the capability to customize forms such as the subscribe form has been a huge issue for me because it is not easy for these to be GDPR compliant. I am grateful for Squarespace, although there are definitely things I wished were available or easier to use as a non-web designer or computer programer.
I really am not tech savvy and would like
A little painful with the ID Requirements...but after that, good quality communications from them and resolved issue. They're correspondence via email was professional and meaningful.
The design build web page is easy to navigate and custom build your personal page. Assistance given when you need it!
My website streamofconsciousness.me is not available to me. So far, your team has not helped me get it back.
Very difficult to resolve my issue
The support was great but the process cumbersome.
I am not getting the help I need. I am not as savvy with websites and need real hands on help.
Based on 15 verified customer reviews, Squarespace holds an average rating of 2.5 out of 5 — rated Poor on ReviewTerminal. 33% of customers gave 4 or 5 stars.
