I finally received my dresses, which were horrible and nothing as described on their website. I requested a refund, and they kept saying we can refund you 10% and you can keep the dresses! I just want my money back and requested the address to ship back, which they sent…..now the company has ghosted me. I shipped the dresses back to China on my expense and now I have no dresses and the company is not responding! I will likely not get my refund and I paid to send the dresses back! Do not order from this company! The clothes are horrible and they kept my money!!
I would give less than 1 star if I could. This company should be brought to task. How can these people put so much effort into being deceitful and mean!? I'm waiting on my order from April 30th and at first they were responding kindly to emails, reassuring me, sending me links to track my order, now everything is taken down. There's nothing in SHOP saying I ordered from them. What a sickening stressful experience.
I was completely scammed it’s not coming from Calgary but China. Got one email from them full of lies. Now I’m being ghosted will not answer any of my emails. Can’t even get on their site anymore. Will be disputing this to get my money back. Do not order from fake company EmmaChloe-Calgary.
I ordered $134 worth of items over 3 weeks ago and have never received anything. Suddenly, the Emma&Chloe web page has disappeared AND the tracking number says nothing other than 'order was received'. This company is a total FRAUD...stay away.
DO NOT BUY FROM THEM! If I could give them a zero star rating, I would. They dragged me along, feeding me bs about my order & ripped me off. I bought a dress from them & when I hadn’t received it after three weeks, I reached out. They told me it should arrive in 3-5 business days & that they were reaching out to the shipper to get more info. After another week had passed with no dress or any further info from them, I reached out a second time. Same story: It should be here any day, we’re reaching out to the shipper to get more details & escalating the delivery to a priority shipment. More days passed, no dress. I finally told them that I wanted a refund, but now my email has been returned undeliverable. When I follow the link I received with my purchase confirmation, my browser says that the link I followed is no longer available.
Been waiting for my order since April 26. Email invalid and the tracking number is no longer available to track, SPAM. Contacted my credit card company today to report FRAUD-SCAM
I would go below 1 star if possible. I paid 150$ for two items, 3 weeks later, there has been no shipment. The company shockingly has responded to one of my emails saying their delivery window is up to 12 business days, however we are at the 3 week mark now and only a 'shipping label' has been created. Their website on shop is also a completely different name. Do not buy anything from this website, it is fraud.
Still waiting on an order since April 28 and after trying to view it online, it was no longer available for the website or page. I will be launching a dispute with my bank and wish I saw this page sooner! They are a scam fly by night company that will never deliver. I thought it was coming from a local store that was an hour and a half away from me. I wanted to support local although I couldn’t make the store. I am upset as I was excited about these purchases and paid a lot more than I’d like to admit for 4 items. Upsetting and disgusting!
Still waiting on my order that I made April 20. I have contacted them and they said they source out to a third-party in China. It’s not even Canadian made products, which is very misleading when they work out of Calgary Alberta. Not impressed!!!!
This company is not to be trusted. You will never receive a full refund if something doesn’t fit. And the return is on your coin, which for me would have been over $130 to some remote sketchy place in China. A total scam. And the clothing looks nothing like advertised. Steer clear of Amazon third parties, thought I was but got had yet again. So done with online shopping. Buying local from here on. Learned my lesson. MK
I have been continuously told my package will be delivered and it has not shown up after 2 months. I've been had. Watch out! Funny thing happened after I complained - 1 month later, the package arrived however it is not at all like the photo. Lesson learned. Definitely from another place, not Calgary as it is implied in their ads.
Garbage fraudulent company! Do not buy from this site! Charged for a dress that was cancelled, never received and email advising of the purchase and only noticed that they charged my card without my knowledge. Many attempts to reach them and all attempts unsuccessful. Had to file fraud report with my bank in order to get refund and to stop any further purchases.
Fraudulent company. They are in China not Calgary. Compiling emails and digital trail and will bring them down. Contacting police fraud department and filed a fraudulent charge with my bank. Beware of buying on Instagram especially with Emma & Chloe
This company is a scam. Items are cheap and poorly made. They advertised that they are a Calgary based company but are actually located in China. The items are not at all as advertised. The dress I ordered fits like a sack with no shape or structure and the fabric is cheap and see through. I would give this company a zero if I could.
This is a false storefront that shows up on their website. It shows location in Calgary but items are shipped from China and is not the same as what is advertised. They will refund you but you need to pay for shipping which is probably back to China.
Based on 40 verified customer reviews, The Emma&Chloé Box holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
