The dress I ordered didn’t look at all the same as the photo. Very poor quality!! To get refunded, I had to ship it back to China at my own expense. So so frustrating!!
Beware Do not buy The items are not as shown. Poor quality. Chinese company operating as local company. Returns costly and complicated. Spend elsewhere
The experience has been extremely unsatisfying and not at all reflective of the quality I expected when I signed up, I had a year long subscription. Over the course of the subscription, I received over 24 pieces of jewelry, yet I only wear two of them. The majority of the items were poorly made, with several falling apart shortly after use. For example, I received a ring with an eye charm that detached within 15 minutes of wearing it. Additionally, a pleather chain was included that was awkwardly sized — too long to wear as-is and too short when folded. The designs were neither modern nor timeless, and the materials used felt cheap and fragile. This has left me feeling disappointed and misled by the subscription’s promise of quality and style.
FYI. I have found a number of online retailers offering the same "handmade" jewelry. I was not able to get into the Emma & Chloe website to check out their claims or jewelry. Just remember- Buyer beware! Same designs. Similar names. Similar stories. Even the artists look similar. For example, Emma and Mia jewelry, Claire jewelry, and Emma jewelry. How do you think this is happening? Maybe you purchase from the same vendors. Are you the same company? Is your story true? Is the jewelry handmade? Are you buying from China? Perhaps Temu or Aliexpress. What is really going on? It could be nothing or maybe not. If these sites are buying from Aliexpress they must warn their customers that their jewelry may contain carcinogenic chemicals. Their jewelry may be a danger to customers!
I would give this 0 stars if I could. In terms of jewelry, every month I was incredibly disappointed. Their ads show photos of gorgeous dainty minimal jewelry, but what I received were incredibly tacky and proportionally large and ugly designs. Motifs like the evil eye and huge flowers and oversized charms that honestly I couldnt even find new homes for. Every month I essentially throw them in the trash because I dont think they are even gift worthy. Some of the earring backings were also very sharp and not quality. The subscription itself costs me 30 dollars a month. They detail that there is absolutely no way of ending your agreement until 12 months are up, and probably because a lot of people want to cancel it I'm guessing. Most recently I received a necklace with a coin pendant. I thought it was going to be dainty like a penny, but its tacky and the size of a quarter... this is the most awful purchase I have made. I would rather wear better designed fast fashion jewelry or invest in actually quality well designed jewelry. This is not it.
Your jewelry puts a smile on my grand daughters face with each package you send, Thanks
Beautiful ring! Daughter loved it!
I am a new subscriber but I received my September and October packages on the same day, November 1st. I like the 2 necklaces and the earrings and have worn them already. I’m looking forward to my November delivery.
Like the jewelry, not the best but doable. But omg the delivery is horrible today September 30th I’m just now getting my July box. Unfortunately I am going to cancel, they were wonderful at the beginning but I think they switched their shipping company.
I have purchased the Emma and Cloe box for 8 months. The brochures mention I am entitled to one free past box. I have made repeated attempts to use the coupon, have sent communications, etc. The team assures me I should be able to purchase this. After several attempts my conclusion is advertised Member perks are advertised but not available. It has tempered the experience. I loved some of the pieces but one or two others have looked cheap, One example is the bracelet with the heart.
The ring that was sent looks cheap and ask the style like nothing like the website promoted. It looks like a kids cheap ring.
Received very well-made, timeless looking earrings in my first box. I’m very happy with them and know I will wear them for years to come.
You are always late in getting it out and nothing was included with the item. I would like to cancel my subscription.
Customer service is good but they take a long time to answer. The process to cancel your subscription is annoying and ridiculous. Have to send the whole box back and pay the return shipping fees which is costly if you're shipping from the U.S. Jewelry looks cheap even though it's supposedly real and valuable.
The jewelry itself was gorgeous! I love it! Same for the packaging and I really appreciated the little extra gift as well (face/neck cream). The only negative was the original order never arrived and I had to send so many emails back and forth asking what had happened to it. Also there is no tracking provided.
Based on 40 verified customer reviews, The Emma&Chloé Box holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
