Lots of packaging for only one item received. A tiny stainless steel necklace. How sad.
My box never arrived this month and their customer service is non existent.
I never received my order
I like the product (jewel and creams). The shipping came late and there was no option to track it. Compared to other subscription boxes, the packaging is less attractive.
Jewelry was beautiful! Customer service was great as well
Beautiful bracelet! I love how all the pieces match . I never take them off and they have never tarnished or broke!
I have subscribed to this box off and on for over two years now and I'm so confused about the negative reviews. People complain about getting the wrong finish but you're asked what finish you would like when you sign up. Also, people have complained about not liking their jewelry item; that's the risk you take with a subscription box. I've also seen some people complain about quality and I just don't understand that. This is an exclusive jewelry piece from France and the subscription cost is SO reasonable! I have received about eight or more boxes now and while there has been a box or two that wasn't necessarily my style most of them I love and wear all the time and they seem like fantastic quality to me. I've never had a single problem. I didn't come on here intending to defend this company but I was genuinely surprised by the other reviews. As for customer service I have had a lot of interaction with them and they have always been incredibly polite and timely in resolving things. I would say they seem a bit different in how they deal with things but they are French, I don't expect an American customer service experience from a French company and I think it adds to the charm. For example, I didn't receive my item once and they made me sign a paper swearing I didn't receive it with a picture of my ID. I thought that was super weird, but again, different country different policies. They've always resolved my issues. Just to add, the box also includes French product samples which I love (my favorite nail polish came from one of their boxes) and a paper insert with style tips and such which is a lot of fun for those who are interested in such things.
The necklace felt a little cheaper than I expected
I didn’t receive it yet :(
My box came quickly, especially for coming from overseas. The jewelry was pretty and seemed well made for the price.
Based on 40 verified customer reviews, The Emma&Chloé Box holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
