What customers mention most
Great Product and delivered exactly when it was quoted!
Love what we received. It was a teacher appreciation gift. However, the ordering process was a bit challenging and we also had to pay a signifiant more amount of money for the delay in processing and shipping.
I have no idea what I am rating. Did I receive anything yet?
Communication from order to delivery was excellent Products (pen and water bottles) were exactly what I thought I was orderng. The small bags were disappointing.
The cups looked great and arrived in plenty of time! We’ll definitely use Totally Promotional again.
I appreciate the quick response and turn around re: my order. Shipping times as it corresponded to production times weren't entirely clear in the ordering process. Customer service did a good job handling my inquiry and need to expedite shipping.
I ordered graduation koozies from Totally Promotional. The completed product was just as expected. They arrived in a timely manner. The online design tool was awesome! There were plenty of graduation related designs to choose from. The entire process was amazing!
Extremely Disappointed with Totally Promotional My experience with Total Promotional has been extremely disappointing. I ordered a customized tablecloth with a confirmed delivery date of May 14. Later, I was told by Luke Hertenstein that the delivery would be delayed by one day to May 15 because the design took longer. I agreed to the new date over the phone and trusted that the order was still on track. Then, on May 13, I received an email from Luke asking me how I would like to proceed with the order, as if nothing had been confirmed. At this point, it feels like I’m being taken on a ride. I need the tablecloth this weekend, and now they are telling me to request a refund instead of delivering the product I was promised. They don’t seem to understand the inconvenience or the serious problem this has caused. I now have no way to get another customized tablecloth in one day, and my event depends on it. If you need something delivered on time, especially for an event or deadline, do not rely on this company. The lack of reliability, communication, and accountability has been incredibly frustrating and unprofessional.
Misleading and horrible customer service. Product I received didn’t match the quality on website or my proof. Their policies prevent any resolution even if the product is unusable because they say it passes their “inspection”. Buyer beware- take your money somewhere else. This company is not worth it. *editing my review because they keep giving me replies to submit a ticket or reach out to Josh, but no real resolution is provided.
I love how the chapsticks were sealed! Great product, came out perfect!
We were very disappointed with the quality of our pen order. All 500 pens were printed incorrectly — the text was positioned backwards/upside down for right-handed use, and the logo was smudged on every pen. We approved a proof and were never told our circular logo would be an issue until after production. That said, customer service was responsive and willing to remake the order at no charge, which we appreciated. Great customer service, but the initial print quality and quality control were very disappointing.
easy ordering process, no issues with my design, cups are amazing quality and look great!! will be using again for next year's event!!
It was great and easy to work with the editor!
Loved the cups! And fast delivery.
Good print quality, came quickly. Good customer service too
Based on 20 verified customer reviews, Totally Promotional holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
