What customers mention most
Great experience. Fast shipping.
Was in a pinch to get a wire harness for my headlights. Could not find them anywhere for they were all back ordered from Morimoto. Contacted trailbuiltoffroad. Found out they had them in stock. Ordered and they shipped out & arrived fast. I received the harnesses and installed the headlights 👍👍👍
customer service great. actually asked for verification of address on order for shipping address change. never been asked that before. great company to deal with
Ordered a caliper. Almost 2 weeks later had not received any tracking info. Finally contacted them only to be told that the manufacturer did not have it in stock and no eta on when they might have it. In the meantime all other options I could have purchased were sold and I ended up having to order a different brand that I did not want. Not sure why it did not show out of stock on their website or why it took almost 2 weeks for them to find out the manufacturer did not have it? Apparently others have had a positive experience with this company. In two tries I have not. Just my experience but maybe if you just buy wheels and rims they have those in stock and get them shipped quick.
I needed to change a previous order on a Sunday not realizing they were closed. They responded by returning my call early Monday morning to find out the reason and had the issue taken care of ASAP!
The transaction and shipping was an effortless and flawless transaction. I couldn’t ask for more. No complaints from me. Too bad other companies couldn’t be as fast as these guys are.
Shocked that set of custom wheels and all accessories arrived in days at no extra cost. Quality met expectations. Customer service excellent, order tracking from their site. Will be my first stop for any future Bronco stuff!
I ordered a set of tires and wheels. I received my order in less than 2 weeks. It was delivered very well packaged, by a reputable delivery service, and without damage. All tires were ready to be installed. All additional parts were neatly included in the packaging. I would recommend this business to anyone.
Trail Built refused and ignored my attempt to file a manufacturer's limited warranty claim that addresses manufacturing defects in material and workmanship under normal and intended use. I have called multiple times and emailed back and forth to only be ignored and brushed off. Tire's official policy requires that all warranty claims be handled exclusively through the authorized dealer where the tires were originally purchased. Trail Built is an authorized reseller, so they are the correct entity to process the claim. UPDATE! After their management team reached out we were able to submit the claim. Geena was very helpful. Wished rest of their customer support were as helpful. Updated review as issue has been addressed. Tip: stay clear of cheap oversized off-road tires and stick to name brand tires.
User Friendly Website (the gallery to get an idea of what other builds look like is awesome). Received everything ordered online on time & in great condition.
Excellent customer service with knowledgeable staff that were able to answer questions and find answers with exceptional competence. Get selection of products to help you source the best solution for wheels and tires. They aren’t just trying to move product. They actually help you develop a solution for what you want with your vehicle.
Super easy to navigate the website. Super fast ordering processing and shipping. Tires were in excellent condition will definitely be returning for future tire purchases.
I ordered a set of 16 inch wheels on line and they shipped very quickly and I received them in just a few days. The wheels were protected well during shipping and they had no damage when I received them. I will purchase from them again.
Awesome customer service! Made the buying process easy
First time purchasing a wheel and tire combo. Trailbuilt has many options to choose from. Once order was placed, I was updated as my order moved through the process. All the tires and wheels arrived without damage. They were packaged well, and ride great.
Based on 40 verified customer reviews, trailbuiltoffroad.com holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
