Never ever! Experience regarding Under Armour Latvia, so called customer service in particular. Customer service has a phone number. When you call, you reach answering machine that speaks Estonian. For the record: Latvian and Estonian are different languages. Customer service responds in clumsy Latvian, answers are prepared with AI. Clearly without knowing how to use AI. In addition: sending back costs more than sending anywhere in Europe. Conclusion: it is highly advisable first organize customer service and returns that doesnt cost a fortune. Wishing Under Armour receive the same service that the one they "provide".
I bought on Amazon a few short-sleeve sweatshirts made from French terry cloth, and I regretted it: on the inside is stitched with protruding seams, the fabric is synthetic and rough, the fabric and seams cause irritation and discomfort. For people with sensitive skin, this material is most likely not suitable. The Hoodie looks good, but the quality of the fabric leaves much to be desired!!! I left a review on Amazon about this, but it was removed. No more deals with Under Armour!!!
Terrible service. I made an online order and was told if I ordered the wrong size that I could return it for a different size or style. False. I took the tags off, unfortunately. And I was told because I did so that I can’t return them. I had the tags still on a few items and wanted to return them for a different style of pants and shirts. I was then told that i could only exchange them for the same style because their software doesn’t allow that. The quality of Under Armour is terrible to what it used to be too. After this experience, I will no longer be buying their clothes and will be looking for another company/brand.
AVOID AVOID AVOID Under Armour Golf Shoes - Shoddy Construction. Hello, A word of warning to anybody considering purchasing Under Armour Golf shoes. After very limited wear, one of the cleat anchors fell out and it cannot be replaced or repaired. Having owned many pairs of golf shoes over the years, including Footjoy and Sketchers, I have never experienced this issue. Under Armour Customer Service considered the cleat anchor falling out to be normal wear and tear! You have been forewarned!
We have purchased numerous products from your Under Armour store at Elante Mall, Chandigarh. Among these was a pair of shoes—priced at ₹26,999—that caused discomfort and pricked the foot when worn. We did not return them at the time; instead, my wife wore them with cushioned socks, found them tolerable, and consequently filed no complaint—even though a shoe of this caliber certainly should not have caused such irritation. Subsequently, on November 7, 2025, we purchased another pair of shoes for my wife. The store's salesperson assured us that, after being worn for a while, the front section would loosen up and become more comfortable. We revisited the store 15 days later to report that wearing the shoes was causing pain. They advised us to continue using them for another month, assuring us that they would then feel perfectly fine. However, within just that one month, my wife began experiencing severe, acute pain in the bunion area of her foot. This condition has yet to be resolved. Had this situation occurred in the United States, the company would have faced a lawsuit requiring them to pay hundreds of thousands in damages and substantial compensation. But because this is India, people here do not typically file complaints on a whim; furthermore—in my opinion—customers who purchase products from a brand like this are generally not the type to complain without legitimate cause. We, too, placed our trust in this brand—which is precisely why we purchased so many of their products. When you visit the store to make a purchase, the staff heaps lavish praise upon their products; however, should a complaint arise, their attitude shifts so drastically that it defies description. Moreover, if you attempt to lodge a genuine complaint through the company's customer support system, you are met with nothing but curt, dismissive responses. We ask the company: would they dare to behave in this manner in the United States or Europe? Such conduct on the part of the company would never be tolerated there. We might not have even bothered to file a complaint had we not received such an unsatisfactory response from the company's customer service center. We felt compelled to post this review to serve as a warning to others—to demonstrate the abysmal standards of even such a massive brand. They import and sell shoddy products in India—goods that would never pass muster in the American market. These shoes have inflicted chronic, lasting pain upon my wife's feet. The mounting medical expenses for doctors' consultations are, of course, an additional burden. And beyond all that, they have caused us immense mental distress and anxiety. I earnestly request everyone not to purchase shoes from this brand under the assumption that they will fit everyone correctly. It is a case of "a grand shop, but mediocre wares." We will likely never buy shoes from this brand again. We have been deceived. H.k. puri behalf of my Wife Pratibha puri from panchkula, Chandigarh mobile number +91 9779545464 india
Product bought direct from one of their stores fell apart within days. Terrible quality. And they will only deal with it if you return to the same store - which wasn't possible for us, as it was bought on holiday.
They use DHL and in doing that they are inconveniencing the customer. You really give a 10 hour delivery window and even worse, they can’t deliver to a safe space. Where’s the flexibility. Use DPD instead. Literally DHL are the worst. It should be law to provide more flexible delivery options for the consumer even down to choosing who is handling their deliveries, to ensure a better shopping experience and a streamlined delivery. it would drive an incentive to capture more customers. They don’t think, they just crunch numbers and UA missing the tricks.
I returned a pair of baseball cleats and when I submitted the request they suggested using Happy Returns which I did. The day I dropped them off at UPS I received an email from UA stating my refund is on the way it will take up to 5 days and that was on 3/19/26. Here we are it's 4/7/26 and I haven't received my credit/money back so I reached out to them. A rep apologized and said she was sending the email with my e gift info in 5 minutes and that was about 28 hours ago so I reached out via email and I received an answer telling me they never received the item back so no refund. I sent them copies of the email they sent me about my refund is on it's way and they have not answered me. It's only $56.00 so if they need it that bad they will keep it I just want people to know how crooked the company is and not worth the trouble.
Placed an order for two items online. Received an email 2 days later that one of the items was out of stock. When the 2nd item was scheduled to be delivered, I reached out to customer service only to be told that the item was out of stock also. But two days later, the item still shows in stock and available to ship online. Terrible fulfillment and logistics. Customer service sent me several emails to apologize for my disappointment. Big whoops!
Really disappointed in their customer service and refund policy. I ordder an item of clothing for my husnands birthday and paid for the delivery option that would arrive on time. It arrived a week late and they have refused to refund the delivery.
Based on 15 verified customer reviews, Under Armour holds an average rating of 1.7 out of 5 — rated Bad on ReviewTerminal. 13% of customers gave 4 or 5 stars.