What customers mention most
After 3 weeks plus , i still did not receive my sandals that i bought for my honeymoon trip ! And i am being bombarded by emails of how good they are ! When i sent multiple emails to see if there is a problem, i get the same automated response with the tracking link . I called UPS and was surprised that was not delivered because it was too big to fit in the locker ! This is totally the company problem , they chose the delivery company and the delivery to a locker option ! (and their mess up is another story because i was not contacted to mention the locker problem ) . They charge premium prices and these kinds of problems are not acceptable. I cant speak for the product because i never got it !
You are asking to rate your website when I can't even get my order.
Best Product and Customer service ever! Both cool as f***
Great shoes and fast delivery
Service good and quick
Product is great, shipping was delayed due to warehouse transition. I would also improve the packaging, for a 300 shoe i would expect a shoe bag. etc
I still have not received the shoes I ordered 3 weeks ago. They are held up in customs and FedEx wants to know the composition of the shoe before they will be releases. There is not a number to call at Vinny's. I am very disappointed with the service.
I ordered my first pair. I decided to pay for a 2nd product to get the free shipping. The promise is a fast shipping with FEDEX 2-3 days. I had to contact the customer service to know why I never got a tracking # after days of the purchase. Then I received the info that the company is changing warehouse and this has impacted my order. Finally they have been sent...and it is FAR from an expedite service with FEDEX. The crazy part is that customer services suggestes me to be patient. I purchased the shoes March 21 and today April 5 the shoes are in France. Sorry, but never again...I needed them for a wedding.
The shoes appeared to have already been worn, not merely tried on once or twice, with bent leather on top. They were damaged very quickly after light use on slightly damp pavement, and moisture infiltrated them.
Vinny man, your shoes don't owe me a dime! Once again I purchased a pair of Yardee loafers. I already have the black lizard, and the brown lizard, and now a new pair in solid burgundy. The color is perfect and they fit like slippers. I wear a pair almost everyday!
Excellent purchasing experience! I’ll definitely return for future purchases. Product is top quality.
Wrong shoe delivered and bad costumer service
Sneaker comfort
You sent the wrong shoes and haven’t responded to my email.
Good job ! Pleasant Service!
Based on 40 verified customer reviews, VINNY's holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
