Purchased night stand which came chipped and scratched. Wayfair offered me a refund if $16.45and said I could just keep it. I told them that was unacceptable and I would accept 50% but they wouldn’t do that. I had to go buy a big box and package it back up. At first they wanted me to take to FedEx — absolutely not. They wouldn’t offer $25 more yet I had to buy a box and packing tape. Won’t buy from Wayfair again.
I purchased the Ebern Designs Recessed or Surface Mount Beveled Frameless Medicine Cabinet With Mirrored Door and Adjustable Shelves for $332. Unfortunately the contractor doing my bathroom was delayed by several weeks. When the bathroom walls were removed, we found he would not be able to install this cabinet due to the utilities in the wall. At that point it was 36 days since I had received it and passed the return date. I talked to customer service and they were adamant abut not allowing the return despite very the fact that box was intact and it had never been removed from the box. Needless to say I won’t be ordering again, as I’m not financially in a position to be throwing away $330. And I doubt most people are. Very disappointed.
WAYFAIR IS A BIG, DIRTY SCAM! THIS FALSE ADVERTISING, FILTHY COMPANY NEEDS TO BE INVESTIGATED BY THE LAW AND SHUT DOWN. I PURCHASED A COUCH AND FIREPLACE FROM WAYFAIR!!!!!!!!! THE FIRST RED FLAG IS THAT MY PACKAGE COMES IN PIECES. I DID NOT RECEIVE EVERYTHING FULL THE FIRST TIME AND NOT ONLY THAT, THEY ARE PARTNERS WITH ANGI WHO MATCHES YOU WITH ALWAYS MEN AND NOT WOMEN, AND THESE MEN CAN BE PEDOPHILES OR RAPISTS. THE WORST PART IS YET TO COME. WAYFAIR HAS NOT DELIVERED MY COUCH AND TOOK MY MONEY WITHOUT DELIVERING MY COUCH. WAYFAIR IS NOT GOING TO GET AWAY WITH THIS. I AM DISPUTING THIS WITH MY BANK!!!!!!!!! THIS IS THE WORST OF THE WORST. THESE LOW-DOWN, GOOD-FOR-NOTHING ROBBERS AND SCAMMERS!!! I WANT MY FULL REFUNDS. OTHERWISE, I AM GOING TO GET LAW ENFORCEMENT INVOLVED.
I had a very disappointing experience wayfair with the Callahan Upholstered Bed. The bed was delivered on a Sunday morning, but the order was incomplete. This bed is supposed to come in two boxes — one for the base and one for the headboard — but the delivery driver only had one box, so the headboard was missing. We immediately contacted customer service, and instead of resolving the issue, we were told they did not have the missing headboard available and could not even reship the missing part for the same bed and for the same price it will be much more . That response was unacceptable. I requested a courtesy discount since I would now need to purchase a completely new bed or find another solution, but they refused to offer any compensation. Very poor customer service and a frustrating experience overall. I would not recommend purchasing anything from wayfair on how this issue was handled.
Trash company shouldn’t even be still in business. Just look at the reviews. First company I’ve seen with 1 star rating. Unfortunately I didn’t see that until I ordered from them. Package was due today and now has been pushed out a week. Took them 3 days to ship it. Garbage company run out of a garage !
My experience with Wayfair customer service was incredibly disappointing and unnecessarily frustrating from start to finish. What should have been a simple request regarding a price adjustment turned into days of contradictory information, poor communication, and a completely mishandled return process. I originally contacted Wayfair because a dining set I had just purchased — before delivery — dropped nearly $1,000 in price. I reasonably asked if they could offer store credit for the difference rather than forcing me to return and repurchase the exact same item. Instead of working toward a customer-friendly solution, I was told Wayfair does not price match. After being informed the only option was to return the set and reorder it, I carefully confirmed the return shipping fee multiple times. I was explicitly told the refund would be the purchase price minus a $420 return shipping charge. Based on that information, I agreed to proceed. Things quickly became chaotic after that. I later changed my mind and clearly stated I wanted to keep the dining set at the current price. I specifically documented in writing that I did not confirm a final return decision. Despite this, Wayfair representatives continued processing the return anyway while simultaneously sending contradictory messages asking whether I still wanted to proceed. At one point they even admitted they needed to “review the communication history” to determine whether I had actually confirmed the return — because the conversation clearly showed uncertainty and conflicting communication. The most frustrating part was that Wayfair’s own website policy stated customers can cancel a return request if they change their mind, yet support repeatedly claimed my return could no longer be reversed. Even after I sent screenshots of their written policy, representatives continued giving inconsistent explanations that directly contradicted each other and the website. I also repeatedly requested to speak with a supervisor due to the ongoing confusion and contradictory information. I was told there was “no option” to speak with a supervisor, which is unacceptable for a customer service issue involving thousands of dollars and conflicting policy interpretations. At no point did anyone provide meaningful escalation or accountability. The refund handling was equally concerning. I was refunded amounts that did not align with what I was originally told, and I had to point out that the purchase price minus the agreed shipping fee still had not been correctly refunded. Meanwhile, all tracking information continued showing the furniture as “shipped” and “in transit,” despite support claiming the return had already been processed. Throughout the entire experience, I received scripted apologies instead of actual answers. No one seemed able to explain: Whether my return was actually canceled or processed Why their written policy contradicted support statements Why tracking still showed active shipments Why refund amounts were inconsistent Why I never received the confirmation emails their own policy referenced Why customers apparently cannot speak with a supervisor when serious issues arise For a purchase of this size, I expected professionalism, transparency, and competent customer support. Instead, I experienced confusion, contradictions, and a complete lack of accountability. This process felt disorganized and stressful from beginning to end. Based on this experience, I would be extremely hesitant to purchase from Wayfair again.
Wayfair has DESTROYED their brand by partnering with Angi, which is completely disreputable and widely known for selling customer information, double-charging, not doing background checks, and sending workers who are careless and/or steal. The poor judgment on Wayfair’s part for even touching Angi’s brand with a 10 foot pole shows that their leadership is completely detached from customers and their needs. WAYFAIR IS OVER as long as they are connected to ANGI.
As a company they charge your card with their company name but when there's an issue they say it's their suppliers responsibility. It is totally scam business.
Would leave zero stars if I could. Bought a couch. Most uncomfortable couch ever. Tried to voice opinion..they td me return it.. my shipping cost. Already got rid of my old couch so how could I? Cheap crap. Just because you have celebrities advertise your crap doesn't make it better. Guaranteed Kelly Clarkson or Charles Barkley wouldn't sit on this if their life depended on it
RED FLAG, DONT BUY ANITHING FROM THIS CHINA COMPANY, FAKE PRODUCTS, POOR CUSTOMER SERVICE, JANET DANG YOU ARE SELLING FAKE PRODUCTS.
I ordered two chairs May 3. They were supposed to be delivered by May11. Then got a notice they were delayed with no note when they were coming. After speaking to TWO team members I was told to never order anything low in stock because I might not get it. I then cancelled the order to order two of the same chairs in stock but was given a fee $300 higher. They would not accept my original glad to have you back promotion code. Been a customer before anyone knew about them. Ridiculous to be treated like this. Wayfair - YOU DO NOT HAVE WHAT WE NEED. If you can wait FOREVER might be a good site
I ordered a pool table from Wayfair. It showed 4 available. I purchased it. They billed my credit card $5,200. Today I was checking the site and Wayfair canceled the order. No email about it. I called. The "table is not available and is discontinued, so we took it off the website." This is fraud. I would never buy anything from them ever again.
Based on 15 verified customer reviews, Wayfair USA holds an average rating of 1.3 out of 5 — rated Bad on ReviewTerminal.
