What customers mention most
Scam broker - BEWARE! Even though I told their agents I was using a Bot to trade, they allowed trading for three months before they sent an email saying my trading didn't conform with their T's and C. They then suspended my a/c and withdrew my entire profits. I had to wait to withdraw my capital for them to un-suspend the a/c and then they took over a week to pay the capital back. This has been very annoying and stressful. What happened to my thousands of pounds worth of profits? I'm sure the company have retained them rather than paying them back. Which reeks of a scam company. AVOID at all costs.
They dont want to close my account if I dont provide a reason.
I am satisfied with their service but maybe it could be better when new members join, I was completely new and I needed more guidance in the beginning that I didn’t get. Just a suggestion, maybe some short videos with instructions in the FAQ area or some link to YT videos, some short video course or similar. I have also a 5 stars fir their employee Alex, he helped me a lot with all my so called problems 👍🏻
The payout is quick and smooth
Hi! Xlance is great, I enjoy every moment, maybe it is because I have great help from Alex K, he thought me so much and made me a better trader. I am looking forward to continue working with Xlance and Alex!
10.03.2024 Broker is refusing withdrawal and not responding to emails. Profits were removed due to alleged “arbitrage” without proper evidence. Support is unresponsive. Update 08.04.2026: The company replied asking me to contact them, but I have already sent multiple emails without receiving any response. I have now contacted them again with all my account details. I am still waiting for a resolution. Final Update: The company states that only my initial deposit was returned, which is correct, but all profits were cancelled based on allegations of “price latency arbitrage” without clear evidence. I want to highlight that I traded manually using the prices provided on their platform and did not exploit any system errors. In my opinion, this raises serious concerns about how profits are handled once a withdrawal is requested. I will leave this review as a warning for other traders.
I've being with xlence for 2 months now and every process is been smoothly, and taken care of very quickly, payment process is fast no more than 72 hours! I've got a call from the management team just to follow up on the progress and to see if I have any questions, overall I'm very very happy with the broker!!!
Have been using for about 2+ months now. Platform is easy to set up. Instant deposit. Great they have an account manager assigned to assist in queries who is also caring for my trading needs. He is also helpful to provide market analysis. Spread is not as tight as some other brokers. Experienced some slippage in stoploss and take profit trades.
I’m not an experienced trader I started out last September 2025 copy trading been scammed 4 times now , been with horrific copy traders that haven’t explained things proper lot size risk management etc, so blown multiple small accounts learning ! I decided to get a mentor and I’m learning from scratch to mark up the charts myself and learn a strategy! While I’m learning I’m still copy trading I was introduced to this broker for my smaller deposit though the copy signal mentor/group! Problems from day one, like I said I’m not a pro but I know when my figures are being manipulated and when I enter at trade at a certain entry this broke slips it which ever way I’m pal I g buy or sell so straight away I’m loosing! Very strange when I loose a trading back in and take a look and it’s not theSL I’ve placed. The account blew my deposit but still let me trade with the deposit contribution as equity I haven’t been using it but now I’m placing my own trades I thought I’d try placing a trade just to see , same thing entered me different to where I executed and changed my stop loss ! Stay away scammers! I told my mentor but they said they have no control over broker and al broker are different remember they benefit the mentors and that’s where they earn with a just a number I can’t even be bothered anymore to fight this situations no point so many of them around I’m marking up and winning my own trades now anyway Stay away
XLence broker is an absolute scam! I earned $13,500, and instead of paying me, they suspended my account with no valid explanation. Their excuse? Apparently, “weak internet connection at home.” This is absurd and outrageous – it’s not the user’s fault if their platform can’t function properly. Customer support is useless and dismissive, constantly shifting blame and refusing to resolve the issue. This broker does not respect clients, refuses to pay profits, and does everything to steal your money. If you think investing with XLence is safe – think again. This is a classic scam, and I warn everyone to keep their money far away from them. Bottom line: If you value your money and sanity, stay far away from XLence broker! If anyone is interested in more details, feel free to contact me by email and I can prove everything I wrote. And of course this goes to court. Regarding your answer on trustpilot - My account number is 628642 Milos Stevanovic email - I wrote to support and you will not solve the case. I want to submit everything to prove that it is not my fault, but you refuse to do so. I know that I am not guilty and I did not violate anything on purpose. The internet connection is like that in my house and it's not up to me and I didn't use any robots as you say. You closed an account with a profit of $13,500 and refuse to pay. Thanks with respect Milos
Trading Oil and Indices. Great support and very smooth trading so far.
Well thank you for the help, but waiting time in the chat is a bit longer than hoped. Verification goes through really fast tho.
Started with about $2,500, mostly indices and XAUUSD. One withdrawal of $1,200 went through in 24 hours. Support helped with my questions.
Payments have been simple. Deposits gone through immediately and withdrawal arrive within a day. Very smooth experience.
I've really started to enjoy using my Xlence account. Trading feels simple, and the weekly catch-ups with their learn have been helpful. Good on you.
Based on 20 verified customer reviews, Xlence holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
