Adidas customers report a severely degraded experience with a 1.6/5 average rating driven by persistent issues with product quality defects, unreliable delivery services, and consistently poor customer service responses.
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I didn’t expect Adidas to have such terrible customer service. I ordered an item and received a tracking number, so I assumed everything was fine. After a few days, they told me not to worry because the package was on the way. Then, a few days later, I found out the package was supposedly lost. They never contacted me to explain the situation — I had to call them myself. When I called customer service, the experience was extremely frustrating. The calls kept cutting off, making communication very difficult, and the representatives were rude and unable to provide clear information or assistance. I was told I would receive a refund in 5–10 business days, which is unacceptable considering this issue was not my fault. Overall, this was a very disappointing experience with both the delivery process and customer support.
I ordered the Terrex Hydroterra sandals and they had a bizarre design flaw where the strap across the toes was far too short to fasten. The two sides of Velcro did not even touch when my foot was in the sandal - it seemed to be designed to be fastened flat across the base with no foot in it. Even then, the two sides of Velcro did not meet all the way! The strap on the right sandal was slightly longer than the one on the left, so the length does not seem to be consistent. I have tried to leave a review on the product page but it does not seem to be possible to do this.
Needed to exchange a size for shoes that were given to me as a gift. The shoes had not been worn and the size I needed to exchange was available. Adidas refused to help because they were out of the exchange time window. After I sent the picture with the tag as requested. Very poor customer service.
I bought a 2x (obviously only for tall people, husky small body builders don't count) and I caant even get the sleeves over my elbows. The cuffs are so tight they leave blisters if left on longer than 12 hours. Qualitibetter than most but really sucking on sizeing I'd leave a picture here but not allowed
The quality has become simply disgusting, the prices have gone up. I'm constantly receiving clothes in the wrong size, they take a long time to replace them, and the customer support is terrible.
I have bought 13 pairs of adidas trainers to date and every one of them fit well and are comfortable. Some I use occasionally and others regularly. My most recent pair are for gym wear and are so comfortable, they allow for air movement so my feet don’t get sweaty, they are very light and stable to use when lifting weights. Besides the practical positives of Adidas trainers they are also stylish, a great look and have a whole range of affordable shoes that look just as good as their high end trainers.
Royal Mail delivered my parcel to the wrong house. Adidas have said this not my fault and I have to take the loss. Adidas customer services are useless. Don’t listen to what is being said. I’ll never use them again. Disgusting. Lazy company.
Delivery service absolute garbage and customer service is a joke! Tried 2 times to order product and my wife tried 2 times to order stuff for her, we contacted customer service many times and they tell you to just wait. Over 2 month of waiting and just lame generic responses. Then instead of any answers they just send me a refund return email and refund me the money so all the items I selected are just gone and I would have to go find them again and redo the order. Why offer online if you can’t deliver the product!
20 years and still going. Everything I wear is Adidas! These shoes have been through hell and still hold up like new (even though they don't look like new). Wish I could send a picture. They don't make things like they used to. Love Adidas Good Year shoes! Thanks Adidas!
I am very disappointed with Adidas quality and customer service. I bought Adidas Superstar shoes for my child in the Adidas store in Galeria Kaskada, Szczecin, Poland. After only about 1–2 months of normal use, the inner fabric around the heel became badly worn and torn. My child has many other shoes from different brands that have been used for much longer, even over a year, and none of them have this problem. If this was caused by “incorrect use,” then the same damage should appear in all other shoes too — but it only happened with Adidas. I submitted a complaint to the store, but Adidas rejected it and claimed the damage was caused by improper use or wearing the wrong size. In my opinion, children’s shoes should not fall apart after such a short period of normal use. This looks like poor material quality, not misuse. I am sharing this experience publicly because other customers should know how Adidas handles complaints and product quality issues.
Five months ago I bought a pair of Adidas Galaxy 7 Running Shoes. In the past I have always purchased Asics and they have been exceptional. I know why change? A sale of course. A former pair of Asics I have worn for at least three to four years speed walking about 100 miles/month I retired. The brand new Adidas? The soles are 30% to 45% GONE, a HOLE actually has already developed over my large toe area? IN FIVE MONTHS! Absolute garbage today. Used to be acceptable but believe me...DO NOT buy Adidas under any circumstances if you are a serious athlete! Thank you for your time.Adidas
Appalling service received delivery of trainers with security tag still on told me to go to nearest store 50 miles away to get it removed
Recently recieved a pair of trainers from adidas which were very poor quality! Glue every where, logos sticking out, bad stitching and inconsistent material qualities. They genuinely look and feel fake but adidas are making it a nightmare to return them. Aparently i ran out of time to return them even though i requested a return within 20 minutes of recieving them! Along with the design changes, this will definately be the last time i buy adidas products
Used the online site to order swim shorts , this stated a 15% discount at checkout. Needless to say it didn’t allow me to process the order with the discount. I contacted customer service 6 times and still no discount just a generic email absolutely useless . It’s the last time I buy from adidas direct
I ordered a pair of samba OG on the Adidas website, but I changed my mind immediately when I realized that it wasn't a full suede shoe. When I went to my order page it stated that there is a 15 minute window to cancel, so I went to cancel the order and it went to a blank page. I tried over and over each time going back to the order page where it showed my order then AGAIN clicked on the cancel and AGAIN went to a blank page. One time I went back to the order to try again and the delivery date went from 3 days to 6 days so I thought even more time to stop the order. Finally I clicked on cancel and it said I could not cancel order because I was outside the 15 minute cancel window. So I clicked the HELP button to chat, first I got a BOT but finally a real person and I was told that when I get the tracking number from Fedex the next day that I can reach out again to Adidas customer service and they could cancel....NOPE!! They said that they would forward my concern and someone would get back to me within 24 hours and you know for sure that in 24 hours they would use the excuse that it had already shipped. I did get an email from Adidas confirming that they could not cancel but that I could contact Fedex with the tracking number and tell THEM not to deliver the package but Fedex said they couldn't do that but I could refuse the package when they came to deliver it but I live in a large apartment building and packages just get left at the entrance. The reason I'm so mad is that Adidas's return policy is that they don't refund your money for approximately 30 days after they receive the shoes back. I mean talk about wading through the BS sludge when it took them minutes to withdrawal the money from my bank. POOR CUSTOMER SERVICE!!; I got the run-around and was lied to and now I'm out of $130 for over a month. Ended up ordering the Adidas shoe from Amazon that was CHEAPER! because I'm going on a vacation soon and I needed the shoes within a couple weeks. And you know Amazon will refund your money immediately with returns once they scan your product at Fedex or UPS. Never again will I order through Adidas website. Adidas if you are reading this and want to make it right with me my order #956828368
Based on 17 verified customer reviews, adidas holds an average rating of 1.6 out of 5 — rated Bad on ReviewTerminal. 18% of customers gave 4 or 5 stars.