Adidas customers report a severely degraded experience with a 1.6/5 average rating driven by persistent issues with product quality defects, unreliable delivery services, and consistently poor customer service responses.
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Customers mention
I ordered from Adidas on 23/04/2026, with a delivery date explicitly stated for 25/04/2026. I waited in all day, only for the item to arrive on the 29th. When I raised this, I was met with rude customer service agents who lectured me on the definition of the word "estimate" rather than taking responsibility for a failed service promise. Under the Consumer Rights Act 2015, the retailer is responsible for the delivery service they choose to hire (in this case, Evri), but Adidas tried to claim it was out of their hands. The "resolution" was the biggest insult of all: a £4 voucher that requires a £26 minimum spend and expires in 60 days. To make matters worse, while I was in the middle of a formal complaint, they had the audacity to try and upsell me a matching jersey and send me marketing alerts about "leveling up" my loyalty points. Adidas has lost a long-term customer. They value your money, but they clearly do not value your time or your rights as a consumer. Avoid buying directly; the "premium" price does not get you premium service.
I recently ordered a pair of Adidas Samba shoes. The most positive aspect of the experience was that the correct shoes were sent and the shipping was quick. I’m a little baffled by the fact that in both shoes, the pad that your foot sits on was very loose and sticking up, like someone tried to stuff it in the shoe but got distracted and didn’t finish. So odd. Oh well, i’m just very thankful that I got my order and the order was correct after all of the terrible reviews that I have read on here, so I did want to come on to say that overall my experience was good.
Based on 17 verified customer reviews, adidas holds an average rating of 1.6 out of 5 — rated Bad on ReviewTerminal. 18% of customers gave 4 or 5 stars.