Adidas customers report a severely degraded experience with a 1.6/5 average rating driven by persistent issues with product quality defects, unreliable delivery services, and consistently poor customer service responses.
What customers love
Product durability and comfort when quality standards are met
Affordable pricing and stylish design options
Fast and accurate order fulfillment in isolated cases
Common concerns
Widespread quality control failures including defective stitching, loose components, premature sole deterioration, and design flaws
Consistently poor customer service with rude representatives, unresponsive support, and inadequate complaint resolution
Unreliable delivery and refusal to honor return/exchange policies within stated timeframes or reasonable circumstances
Website technical issues preventing order cancellations and deceptive refund timelines compared to competitors
Based on 17 verified customer reviews, adidas holds an average rating of 1.6 out of 5 — rated Bad on ReviewTerminal. 18% of customers gave 4 or 5 stars.